Assign, Track, Manage and Resolve

Service Request Manager® (SRM) is a web application that enables you to manage, support, process and respond customized service requests; ensuring faster response time to system restores and user service with automated assignments and notifications.

WHAT IS SRM?

SRM provides clients with an in-depth customer service tool that helps manage services and support; documenting customer requests and interactions over time, making it easier to resolve complicated issues. SRM is built to integrate with email and other Project management tools like Microsoft Azure DevOps.

More than a Ticket System

Faster resolutions

Assign, track, manage, and resolve tickets effortlessly.

Reports & Dashboard

Easily view ticket status and response time.

Productivity

Integrates with email and Azure DevOps to maximize productivity.

Provide customer service remotely

Solve customer issues quickly and efficiently from wherever you are – all you need is an internet connection and a laptop or cellphone.

Easy to Customize

Easy to set up and customize to your company’s and clients needs.

Find your way to an award-winning leader of change. Here is how.

CONTACT INFO

B7 calle Tabonuco, SUITE1603, Guaynabo, Puerto Rico 00968 Map, Teléfono Truenorth PR: 787-706-3033

Avenida Rómulo Betancourt #1304 Edificio Bella Vista Center 2, Santo Domingo, República Dominicana, 10111 República Dominicana: 809 692 8896 Map Email: info@truenorth.pr

Assign, Track, Manage and Resolve

WHAT IS SRM?

More than a Ticket System

Faster resolutions

Reports & Dashboard

Productivity

Provide customer service remotely

Easy to Customize

CONTACT US

Sharis Silva

COMPANY

PRODUCTS

PARTNERS

SERVICES

CONTACT INFO