Assign, Track, Manage and Resolve

Service Request Manager® (SRM) is a web application that enables you to manage, support, process and respond customized service requests; ensuring faster response time to system restores and user service with automated assignments and notifications.​

WHAT IS SRM?

SRM provides clients with an in-depth customer service tool that helps manage services and support; documenting customer requests and interactions over time, making it easier to resolve complicated issues. SRM is built to integrate with email and other Project management tools like Microsoft Azure DevOps.

More than a Ticket System

Faster resolutions

Assign, track, manage, and resolve tickets effortlessly.

Reports & Dashboard

Easily view ticket status and response time.

Productivity

Integrates with email and Azure DevOps to maximize productivity.

Provide customer service remotely

Solve customer issues quickly and efficiently from wherever you are – all you need is an internet connection and a laptop or cellphone.

Easy to Customize

Easy to set up and customize to your company’s and clients needs.

CONTACT US

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Sharis Silva

ssilva@truenorthcorporation.com
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