Executive Team

We lead by example. Here you will find the qualifications of the Executive Team, Management Team, and our Seniority Team – those who have work for us for more than ten years. Find out why they joined, have stayed, and have grown professionally with Truenorth.

william román ubiñas

partner, CTO

With over eighteen years in the industry, Mr. Román is an Executive Level

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WILLIAM ROMÁN UBIÑAS
PARTNER, CTO

Professional Summary

Years of Experience 18 years
Education Level Bachelor of Science in Electrical Engineering
Level Principal and CTO
Certifications FVAR Storage Certifications, Microsoft Certifications, Open Systems Certified, among others
Trainings E-rate Applicant training, E-rate Workshops
Industry Acumen Public Safety, Government Systems, Utilities, Financial Systems

Professional Profile

Mr. Román has experience in application and systems integration as well as the full Software Development Life Cycle applying the industry’s best practices and methodologies.

Mr. Román has strong practical knowledge of Database Systems, Microsoft Systems, Open Systems, High Availability Systems, Mail Systems, Complex Network designs, Storage Array Networks, Business Continuity, Cloud and new server technologies.

Mr. Román has overseen the successful implementation of mission-critical projects. From the conception phase, in which he was an integral part of the design process to the final project turn-over process, in which he and his team were actively involved in the change management process. Mr. Román managed all implementations, leaving a mark of good administration by performing the work On-time, On-Budget and within Scope.

Summary of Key Experiences

Mr. Román has manage tracked all services performed for the Department of Education Basic Maintenance ERATE project over the past 2-1/2 years in accordance and compliance with E-Rate program requirements.

Mr. Román is leading a project implementation of the Internal Connections $55MM project awarded by IBM. Truenorth was the prime sub-contractor in charge of all implementation. All services were done in accordance and compliance with E-Rate program requirements.

Mr. Román has been involved in roles raging from simple implementations and installations of Windows systems up to complex system development, architecture, implementation, and testing.

Mr. Román has managed over $75MM from government agency budgets to achieve complex technology projects.

Mr. Román managed the implementation of the Department of Education Data Center Infrastructure Upgrade with more than 1 MM in new equipment. The new infrastructure provides support to all schools, students and employees of the Department of Education.

Mr. Román managed the implementation of the new core 10Gb switch for the Department of Education Data Center.

Provided implementation and logistics design for a PC rollout project consisting of more than 3200 desktops and laptops for the “Corporación del Fondo del Seguro del Estado”. Implementation services also included multiple servers and Blades systems configuration.

Provided Microsoft Active Directory design for “Corporación del Fondo del Seguro del Estado” with over 3200 desktops and laptops and more than 3500 users.

Mr. Román was a key resource in the Department of Treasury of PR during the implementation of the new PRILAS and PRITAS system used on over a hundred government locations in Puerto Rico in the 1999 major roll-out.

While working in IBM RTP Raleigh, NC, he was the team leader for SIT (System Integration Test) for all Operating Systems supported on IBM servers.

Mr. Román was the technical lead in the Storage Array Network implementation in the Puerto Rico Department of Education Solution. The solution included several Exchange Clusters, SQL Cluster, File and Print Cluster, Terminal Services in Network Load Balancing Cluster, over 40 Servers, LAN-Free Backups using Tivoli Storage Manager.

Mr. Román was in charge of complex Enterprise Storage implementations at major government agencies such as “ONDEO” (AAA) and “Banco Gubernamental de Fomento” among others.

In 2007 Mr. Román was included in the list of the “TOP FORTY UNDER FORTY” of the Caribbean Business magazine for his managerial skills and technological knowledge.

Mr. Román managed the implementation of the infrastructure for the Time and Attendance Kronos project in the Department of Education. The solution supports more than 1600 locations and over 75,000 employees.

Provided Services for configuration and implementation of major School Budget application at the Federal Affairs Office at the Department of Education.

Performed application development and coding of core applications using IBM DB2 and IBM Websphere, and Crystal Reports at the Puerto Rico Lottery Department.

Skills

Infrastructure Design Expert
High Availability Solutions Expert
IBM System X and Storage Expert
Storage Solutions design  Expert
Storage Solution implementation Expert
Systems Virtualization Expert
Systems Analysis Expert
Troubleshooting skills Expert
Disaster Recovery Strategies Expert
Backup Strategies Expert
Mail Systems Skilled
LDAP implementations Skilled
Databases design and implementation Skilled
Big Data and Analytics Skilled
Social Media Skilled

Education and Affiliations

Bachelor of Science in Electrical Engineering,
Universidad de Puerto Rico, Recinto de Mayagüez, May 1998.

Certifications

Microsoft 2000 and IBM Storage Solutions technologies

Microsoft Certified Professional

Awards

2007 Caribbean Business, “TOP FORTY UNDER FORTY” Award

2002 IBM Team Service, Team and Execution Award

gabriel fernández ferrer

founding partner, CEO

Gabriel has over twenty five years of experience in applied information

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GABRIEL FERNÁNDEZ FERRER
FOUNDING PARTNER, CEO

Professional Summary

Years of Experience Over 20 years 
Education Level Masters Degree
Level Executive Director
Certifications CDP, CSP, CCP, CISA, CDRP, CSI
Industry Acumen Banking, Public Safety, Government Systems, Utilities

Professional Profile

Gabriel has over twenty years of experience in applied information systems projects.  Gabriel brings to Truenorth, a vast amount of project front-end and project management expertise.  He has authored over 500 proposals, most involving multiple contractors, employing different technologies.  He is considered an expert in proposal analysis, vendor evaluation, preliminary project planning, deliverable analysis, project risk identification, and technology business impact analysis.

As a proposal and project manager Gabriel analyzed, scoped, designed solutions, wrote and actively supported some the most complex systems integration projects in Puerto Rico in the last fifteen years.

Summary of Key Project Experiences

Proposed and closed a new Branch Platform system for the largest retail bank in Puerto Rico.  Assisted the senior account team to manage the development process for an oriented based technology and helped scope the needs of the new application.

Managed the Item Processing Disaster Recovery Center for a local provider.

Led a major technology provider team with the largest retail bank in Puerto Rico with a variety of Item Processing projects and solutions.

Proposed and closed an Integrated Public Safety system for the Municipality of Mayaguez as an IBM partner.  Responsible for creating the vendor selection mix and winning proposal strategy for IBM and Truenorth.

Managed the overall implementation of an Inmate Tracking System for the Puerto Rico Department of Corrections and Rehabilitation.  Deployed to manage the operations of five correctional complexes and fifty institutions.  The project was managed with Truenorth’s proprietary project tracking methodology.

Proposed and assisted in the implementation of a Tariff Collections System for the Puerto Rico Treasury Department.  Deploying over four hundred POS systems, in approximately one hundred locations.  

Proposed and supported the Internet Service Provider enablement of the largest telecommunications services provider in Puerto Rico.

Scoped and proposed a Wireless Fleet Tracking System for the largest public transport provider in Puerto Rico.

Recovered and launched a Wireless Communications Law Enforcement system for the largest Police force in Puerto Rico.

Presented and managed one of the largest Time and Attendance projects in Puerto Rico, managing the deployment of the system to support 22,000 employees.  The systems utilize the Kronos Time and Attendance system in an AS/400 environment.  Gabriel has subsequently work three (3) major projects with Interboro Systems Corporation.

Skills

 

Complex Project Risk Management Expert
Government Systems and Technology Expert
Management Planning for Technology Executive Director
Systems Analysis  Expert
Presentation and Communication Skills Expert
Systems Acceptance Strategies Expert
Microsoft Visio  Skilled
Operational Management and Planning Skilled

Education and Certifications

George Washington University (Summa Cum Laude) 1987
Master’s Degree in Information Systems,

Embry Riddle Aeronautical University (Magna Cum Laude) 1984
Bachelor of Computer Science,

Certified Hubbard Management Technology Consultant (Level 1) 2002
IBM Certified Solutions Manager 1995
ICCP Certified Data Processor 1984
ICCP Certified Computer Programmer 1985  
ICCP Certified Systems Professional 1986
ISCA Certified Information Systems Auditor 1991
Certified Disaster Recovery Planner 1994
Certified Information Processing Executive (CSI) 1993

carlos fernández ferrer

founding partner, president

Carlos Fernandez has over twenty five years of experience in the financial

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CARLOS FERNÁNDEZ FERRER
FOUNDING PARTNER, PRESIDENT

Professional Summary

Years of Experience Over 25 years
Education Level Dual Master’s Degree (Technology and Finance)
Level Executive Director
Industry Acumen Systems Development, Emerging Technologies, Microsoft

Professional Profile

Carlos Fernández has over twenty five years of experience in the financial services and information services industry. As Truenorth Executive Director he has been the leader in establishing the strategic initiatives and actions that has helped the company’s consistent and sustained growth in Puerto Rico and other international markets. As Director of Technology, Project Manager, Systems and Database Architect and Systems Developer, Carlos brings to the Truenorth partnership a strong and unique mix of technology and finance. He brings to the Truenorth partnership years of success in building systems and the knowledge of the perils, pitfalls and limitations of technology.

Summary of Key Technical Experiences

Conceived, Designed and Built Truenorth’s successful Seguridad Publica Integrada (SPI) solution, which has gained wide acceptance in the Puerto Rico Public Safety community.

Central Inmate Data Repository for the Puerto Rico Department of Corrections. Where Carlos identified the data quality improvement strategy and implemented technology to bring this key agency challenge under control.

Supported the wireless resolution issue at the Puerto Rico Police Department. Carlos was instrumental in supporting the challenge of resolving the technical issues of the multi layered challenge of the Puerto Rico Police Mobile Wireless project. The project is successful and was presented to the press on November 15, 2001 by our Governor.

Built a Multi-Warehouse Management system with OCR and bar-coding technologies for a major transportation and logistics company in Puerto Rico.

Conceived and designed the first integrated data warehouse for Humana Healthcare Systems of Puerto Rico.

Implemented a Fleet Tracking through GPS and wireless technologies component to an already existing distribution management system.

Developed and marketed a comprehensive Portfolio Management and Tracking for the insurance sales professional segment.

Developed a manufacturing control system with Bill of Materials, Assembly Kit for a Pharmaceutical company in Puerto Rico.

Strategic Planning Expert
Project Management Expert
Financial Concepts Executive Director
Rapid Systems Design Expert
Database Design and Replication Expert
Portal Backend Integration Expert
Complex Issue Resolution Expert
Microsoft SQL Expert
Operational Management and Planning Expert
Specifications Analysis Expert
Development Team Management Expert
Microsoft Visual tools Expert
Application Implementation Management Expert

Education and Personal History

Master’s Degree in Computer Science, University of Miami (Summa Cum Laude)

Master’s in Business Administration, University of Miami (Summa Cum Laude)

Bachelor in Business Administration, St. Joseph’s University

Boards and Association

Since 2012, he is an active member of the Board of Directors of Boys and Girls Club of Puerto Rico.

fabian fejgielman szeinfain

partner, CCO

Fabian has over seventeen years of experience in applied information systems

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FABIAN FEJGIELMAN SZEINFAIN
PARTNER, CCO

Professional Summary

Years of Experience 20 years
Education Level CPA
Level Executive Director
Industry Acumen Banking, Utilities, Manufacturing, Telecommunications

Professional Profile

Fabian has over twenty years of experience in applied information systems projects. Fabian brings to Truenorth, a vast amount of project front-end and project management expertise and a highly specialized experience in the utilities industry. He is considered an expert in complex project management and implementation and has the Quality Assurance responsibility for all Truenorth projects.

Fabian has an outstanding background evaluating the business needs of client companies and determine the most appropriate and cost-effective technological improvements.

Summary of Key Experiences

Project Management of several IT and operational projects from different business areas (customer care, billing, field services, administration, human resources, GIS, laboratory, plant maintenance, telemetry, Datawarehouse, IT Infrastructure) for the Aqueduct and Sewerage Authority in Puerto Rico, for an investment of USD 55 Million. This included the relationship and negotiation with government regulatory entities regarding technology investments and issues.

Project Management of SAP implementation in Ondeo de Puerto Rico. The project was done in 6 months in a complex environment with an investment of 4.5 Million.

Supervision of several special projects for Ondeo de Puerto Rico in order to improve operations efficiency, such as: Process Improvement, Overtime reduction (reducing the overtime cost in 35% in 4 Months), launching incentives program for supervision level.

Develop an IT master plan (3-4 years horizon) for Medical Card Systems, one of the largest healthcare companies in Puerto Rico.

Develop an IT master plan (2-3 years horizon) for Doral Bank, one of the largest banking companies in Puerto Rico.

Implementation of SAP IS-U at Puerto Rico Aqueduct and Sewer Authority. Project Management for implementation of SAP IS-U (Industry Standard for Utilities) modules to support all commercial activities. Planning, monitoring and coordination with multiple contractors in order to integrate internal and external systems. Supporting during definition of functional and technical requirements, construction, testing and deployment phases.

Managed the implementation of SAP in Artear, one of the Argentinean largest communication groups. The project was done in 7 months. This includes the responsibility to develop documentation standards, and a plan to mitigate the organizational impact.

Define and implement a management information system for Perez Companc, one of the largest oil companies in Argentina.

Development of a Customer Projection System for the finance industry in Argentina.

Supervision the financial, human resources and commercial solutions implementation for Aguas Argentinas, the largest utility company in Argentina.

Responsible for the take-over of different government water companies in Argentina, involved in finance, administration, logistics, and commercial areas.

Development of different feasibility analysis for the privatization of different Water Companies and the Airport System in Argentina. This includes the development of a budget application system for the evaluation of the government financial impact.

Skills

Presentation and Communication Skills Expert
Complex Project Risk Management Expert
Management Planning for Technology Expert
Systems Analysis  Expert
Systems Implementations Expert
Software Selection Expert
Balance Scorecards Expert
SAP Expert
System Development Expert

Education and Certifications

Buenos Aires University – 1989
Bachelor Degree in Public Accountant

  • International Audit School (Mexico)
  • Conversion of financial statements into foreign currency
  • Advanced SAP implementation methodology
  • Certified on systems implementation capacities
  • Certified on system implementation and design (Chicago, Illinois)
  • Certified on management information systems design (Chicago, Illinois)
  • Overall negotiation program

Management Team


Dany Villafuerte
Principal Consulting

PROFILE

Professional Summary

Years of Experience 17 years
Education Level Master’s Degree in Industrial Engineering
Level Principal
Industry Acumen Management, IT Auditing & Regulatory Compliance, Process Reengineering, Management Consulting

Professional Profile

Mr. Dany D. Villafuerte Fuentes has more than seventeen (17) years of experience assisting clients in the areas of utilities, insurance, healthcare, banking, government, distribution and manufacturing with expertise in Project Management, IT Auditing & Regulatory Compliance, Process Reengineering, and Management Consulting. Mr. Villafuerte has a Master’s Degree in Industrial Engineering from the University of Puerto Rico, Mayagüez Campus. He also holds a Bachelor’s Degree, in Industrial Engineering, from the University of Lima, Peru. Mr. Villafuerte is a Certified Information System Auditor (CISA). He is a member of the Information Systems Audit and Control Association (ISACA) and was during three years the Director of the Academic Relations and Private Corporate Liaison Committee of the Puerto Rico Chapter.

Summary of Key Project Experiences

Among his most significant experiences, the following can be mentioned:

Management of Revenue Assurance Program at PR Electric Power Authority (PREPA). In charge of a multidisciplinary team of senior consultants in order to define and implement a revenue program focused on re-engineering revenue (energy theft, uncollectable accounts, fraud, incorrect meter setup, early detection of errors in billing system, among others).

Management of Technology Transformation at PRDOH / Medicaid Program. In charge of eight (8) business process and technical consultants to design, implement and support multiple initiatives focused on Technology Transformation of PR Department of Health/Medicaid Program. Project management of the Medicaid Eligibility System (MEDITI) implementation, design and implementation of tools to support quality control, fraud detection and measure performance indicators (executive dashboard).

Management of Transactional Portal and Production Support at PR Housing Financial Authority. In charge of six (6) business analysts and developers to define, develop, implement and support a transactional portal. Portal is supporting critical governmental initiatives with financial institutions to promote the real estate industry.

Proposed and closed an Integrated Public Safety system for the Municipality of Mayaguez as an IBM partner.  Responsible for creating the vendor selection mix and winning proposal strategy for IBM and Truenorth.

Management of Revenue Assurance Program at PR Aqueduct and Sewer Authority (PRASA). Program definition (goals and objective, organizational structure, program plan, resources and tools) in order to improve collection processes and identify new revenue opportunities.

Implementation of SAP IS-U at Puerto Rico Aqueduct and Sewer Authority. Project Management for implementation of SAP IS-U (Industry Standard for Utilities) modules to support all commercial activities. Planning, monitoring and coordination with multiple contractors in order to integrate internal and external systems. Supporting during definition of functional and technical requirements, construction, testing and deployment phases.

Implementation of the Cashiering System at Puerto Rico Aqueduct and Sewer Authority. Project management and monitoring of implementation of the cashiering solution for the commercial offices. Planning, supervision of client’s staff, monitoring and supporting during definition of functional requirements, development, testing and deployment.

SAP System Implementation at major product distribution company. Project Management associated with Organizational Change Management and Training & Documentation efforts. Planning, monitoring, risk management, supervision of client’s staff and budgeting of all corresponding project activities.

Reengineering of the Property Registry of the Commonwealth of Puerto Rico. Development of a new operational model and implementation of new processes and information technologies in order to transform and modernize the Property Registry.

Design and System Simulation of Customer Service Center at the Commonwealth of Puerto Rico Treasury Department. Development of the conceptual design and system simulation of a central customer service at the Treasury Department in order to facilitate and optimize department’s services.

Computer Skills

  • ERP system: SAP (R3 and IS-U), Oracle Customer Care & Billing, Oracle Financial 11i
  • Office Applications: MS Project, MS Word, MS Excel, MS Power Point
  • Engineering Applications: Storm, Power Pivot, BLP 88, Minitab, MQPro, Mathcad, MS Visio, ErgoWeb, AutoCad 14, ACL
  • Simulation Language: Slam, Arena v.8.0
  • Programming Languages: Visual Fox Pro, Progress, Pascal,
  • Relational Databases: Progress 7.0 v.8.0 v. (4GL) Rapid Systems Design

Education and Certifications

  • ISACA International Conference & Digital Evidence Workshop, Mexico, June 2010
  • Risk-Based Road Map to IT Infrastructure Controls, Boston, December 2009
  • IT Governance, Risk and Compliance Conference, Orlando, October 2008
  • Implementing IT Governance, ISACA, Monterrey, Mexico, October 2007
  • Information Technology Audit Practices, ISACA, Baltimore, June 2005
  • R/3 SAP courses of Material Management (MM), Finance and Controlling (FI/CO), Sales and Distribution (SD), San Juan, Puerto Rico, April-May 2005
  • IT Project management, AMA, Washington DC, June 2003
  • Agora System – CORPME, Madrid, Spain, November 2002
  • Oracle Financial 11i, Caracas, Venezuela, October 2000
  • System Manufacturing Division Award, Intel, P.R., July 1999
  • Progress v. 8 System Design and Development, July 1994
  • Master Degree in Industrial Engineering, University of Puerto Rico (AVG 4.0 points)
  • Certified Information Systems Auditor, CISA, 2004
  • Industrial Engineering Bachelor, University of Lima, Peru
Jorge Martínez
Principal, Development

PROFILE

Professional Summary

Years of Experience 20 years
Education Level MBA, Decision & Information System, and Operations Management
Level Management
Certifications Licensed Professional Engineer
Industry Acumen Engineering, Government Systems, Utilities, Information Technology

Professional Profile

Mr. Martínez is an experienced Project Manager with over 20 years of experience in areas associated to Project & Portfolio Management, IT Infrastructure, IS/IT Compliance, and software design and development. Success in developing and implementing departmental strategies, improving operational efficiencies and controlling costs.

Summary of Key Experiences

Mr. Martínez led projects for the implementation of maintenance management systems. Designed and developed software programs components in areas of Energy Management and Total Productive Maintenance.

Led the team of contractors responsible for maintaining and supporting the existing business applications (e.g., BPCS, Trimax, SoftwarePlus and API Time & Attendance) and ensured that the business was supported and secure while the SAP Implementation project was progressing.

Prepared and obtained approval of the strategy plan for the qualification of the IT network and associated infrastructure at all IPR sites (Canovanas, Carolina and Guayama).

Led the Qualification project and technical documentation of the system including the preparation of the complete project plan, request for proposal for the bidding process to identify the qualification contractor.

Performed the roles of IS Quality Manager to ensure that IPR Pharmaceuticals complies with all AstraZeneca guidelines and regulatory requirements related to computer systems.

Promoted a professional and customer service environment for all helpdesk and PC specialist support with the main focus on evaluating possible solutions against impact to customer service, establishing consistency of service and obtaining customer feedback and sign-off of the service provided.

Performed the roles of IS Quality Manager to ensure that IPR Pharmaceuticals complies with all AstraZeneca guidelines and regulatory requirements related to computer systems.

Performed the roles of IS Quality Manager to ensure that IPR Pharmaceuticals complies with all AstraZeneca guidelines and regulatory requirements related to computer systems.

In the last years Mr. Martínez managed specific medium to large size projects, where the most important was the local planning and implementation of IT Infrastructure and Customer Service outsourcing following the AZ worldwide strategy. Activities covered change management (including employee and end-user impact), due diligence, local service and resource transfer agreements, transition detail planning, knowledge transfer, transition implementation and monitoring. Global stakeholders and outsourcing transition managers (both from AZ and the contractor) recognized that the local implementation at IPR exceeded the expectations and was a total success in minimizing end-users impact.

Skills

Project Management Expert
Project Portfolio Management Expert
Program Management Expert
Systems Analysis  Expert
IT Management Expert
Business Process Mapping Expert
Business Analysis Expert
Quality Management Expert
Document management implementation Expert

Education and Certifications

BS, Industrial Engineering- University of Puerto Rico, Mayaguez

MBA, Decision & Information System, and Operations Management- Indiana University Bloomington

Licensed Professional Engineer

Gabriel Morales
Accounting Manager

PROFILE

Professional Summary

Years of Experience 20+ years
Education Level Bachelor Degree in Accounting
Level Manager
Industry Acumen Food and Beverage, Communications, Construction and Consulting

Professional Profile

Mr. Morales Zavala is an experienced executive with core achievements in cash flow management, cost controls and reporting accuracy. With more than twenty (20) years of experience, Mr. Morales has worked in the payroll administration, corporate accounting, risk and budget analysis and auditing for different types of industries. His experience also includes extensive work in accounts payable, accounts receivable, collections and financial reporting.

Summary of Key Experiences

  • Manager of full accounting cycle of Truenorth Corporation and AVAL Resources LLC and related entities.
  • Implemented the accounting system of AVAL Resources LLC., a company created for recruiting purposes.
  • Provide key financial operations support for Truenorth Corporation and AVAL Resources with a combined $30 million annual sales which includes among others:
    • Ad hoc analysis for senior management on issues of project costing for all organization’s business lines.
    • Quality and focused analytical reviews that support the financial reporting of the company.
    • Financial statements, general ledger analysis and month-end financial procedures and reporting.
    • Real-time cash reconciliation and analysis of disbursements.
  • Ensuring that all accountings records comply with company and statutory requirements. Maintaining balance sheet sub-ledgers and performing any monthly reconciliations.
  • Quarterly payroll tax filing to governmental agencies as well as making sure both, Truenorth and AVAL, has the government certifications in order to formalize contracts with any agency of the Commonwealth of Puerto Rico at any time.
  • Dealing with any queries from the auditors to obtain a qualified opinion on Truenorth Corporation and AVAL Resources financial statements. Also involved in the preparation of the Corporate Tax Returns of both entities.
  • On April 2015 obtained from PRIDCO a Grant which beneficiate our organization to gather tax benefits from all exported services provided to our clients (as defined on Act 20). Currently, working to obtain from PRIDCO the software development and sale of intangible property Grant (as defined on Act 73).
  • Implementation of batch system which enables to transmit payroll direct deposit to over 250 resources from our accounting system to each employee checking/savings account through our financial institution.
  • Provide on a quarterly basis all the necessary information to our financial institution in order to maintain and accomplish with the statutes our commercial line of credit agreement.
  • Manage the insurance program of our organization covers the entire operation of Truenorth Corp, AVAL Resources and our internal and external clients with our Professional liability, General Liability, Employee Practice Liability policies.
  • Act as auditor/estimator, assist in financial matters specifically in reporting, request for payments, cash flow disbursements to consultants and profit margin reports.
  • Supervise a team of accounting professionals managing accounts payable, receivable, and payroll.

Skills

Full Accounting Cycle Expert
Financial Reports Expert
Statistical Analysis Expert
MS Office Expert
Legal Compliance Expert
Managing Processes Expert
Developing Budget Expert
Web Cash Management Expert
Peachtree Expert
QuickBooks Expert
Federal and State Income Taxes Expert

Education and Affiliations

Bachelor’s Degree in Business Administration (BBA) Accounting, University of Puerto Rico, San Juan, 1994, Cum Laude
Association for Financial Professionals of Puerto Rico
Tax Specialist of Treasury Department of Puerto Rico
Math Tutor (Elementary and Intermediate level)


Laura Reyes Malpica
Human Resources Manager

PROFILE

Professional Summary

Years of Experience 10 years
Education Level Degree in Business Administration
Level Manager
Industry Acumen Banking, Retail, Manufacturing, Consulting and Government

Professional Profile

Laura has over ten years in the field of Human Resources Management with proven track record in delivering a diverse range of functions that support management and staff in achieving organizational goals. Mrs. Reyes has experience in providing internal employee development, team effectiveness and leadership development consulting to all levels of organization.

Summary of Key Experiences

Guide the startup and management of a full spectrum of HR operations including 200+ employee recruitment process to help opening a new company project (AVAL).

Structure and implements programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Devises creative and cost-effective incentive and morale-boosting programs (including special events and an employee recognition program) that increase employee satisfaction and productivity.

Works closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures.

Reworks the new-hire orientation program to include HR information and company resources.

Answer benefit questions for managers and employees, as well as assist with problem solving. Act as a liaison between employees and insurance carriers to resolve problems and clarify benefits. Assist with annual benefit renewals, including enrollment procedures.

Applies fundamental business and human resource concepts to establish and maintain effective work relationships with managers, the corporation, and the community; and maintain professional competence, knowledge and skill necessary for the satisfactory performance of all assigned responsibilities. Handle information in a confidential manner.

Processes all salary changes due to merit increases, promotions, bonuses, and pay adjustments. And ensures that all necessary documents are received, information is entered into computer database, and forwarded to payroll.

Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.

Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.

Awarded: Growth Award (2009) and Commitment Award (2013)

Skills

Human Resources Management Expert
Recruitment and Selection Expert
Benefits Administration Expert
Employment Laws Expert
Communication Processes Expert
Compensation and Wage Structure Expert
Performance Management Expert
Microsoft SQL Classifying Employees

Education and Affiliations

Interamerican University, Bayamón Campus– BBA in Human Resources Management. Cum Laude. 2004

How to create a Human Resources Department in any company Seminar- 2006

The Competent Supervisor Challenge Seminar- 2006

Employee Handbook Seminar- 2007

Labor Forum and Jurisprudence Seminars- 2007, 2010, 2013, 2015

Sexual Harassment, Discrimination and Domestic Violence in the workplace Seminar- 2013

Jonathan Díaz
Project Manager

PROFILE

Professional Summary

Years of Experience 10 years
Education Level Master of Business Administration
Level Project Manager
Industry Acumen Systems, Utilities and Bank Systems

Professional Profile

Committed IT Senior Project Consultant with the managerial skills required to integrate today business operations needs with the latest technical solutions. Achieving this with strong communication skills that bridge the gap between technical and non-technical audiences.

Summary of Key Technical Experiences

Jonathan Díaz Cartagena has been involved in roles raging from simple implementations and installations of applications and operating systems up to complex system development, architecture, implementation, and testing.

Mr. Díaz Cartagena has been responsible for providing end-user support and day to day administration of computer network, software programs, installation, maintenance and upgrades of various application as an IT consultant in different government and private entities of Puerto Rico like RG Bank, Doral Bank, The Department of Treasure, The Department of Correction, The Administration of Medical Service, The General Association of Contractors, Human Capital of Puerto Rico, The Commission for Security in the Transit and Santander Bank.

Active member in the company development and implementation of the Enterprise Content Management (ECM), Printing and Mailing Outsourcing Services Business Line with a 5 year revenue of $10,000,000.

Served in this Business Line (BL) as a project and operation manager in charge of process on a monthly basis bank data of over 2,000,000 forms, letters, statements and images and more than 20,000 reports.

This volume processed and presented to the client in 1-3 hours, which dramatically improved the lead time of 5 working days of old systems.

Manage over 40TB of data and replicate it live at a parallel facility.

The project has been executed on time and on budget with excellent deliverables and documentation, which had lead the clients to renew our services every year for the past 5 years.

Currently working on the integration of the company current ECM clients into the IBM Business Process Manager (BPM) Cloud Base Solution, IBM Datacap and Counter Fraud Management (CFM) Business Line (BL). This BL is looking forward to integrate intelligence to the more of 10,000,000 of monthly basis transaction data that we use for the generation of a statement, letter or form and is resting in our repositories. Incorporating a highly solution that provided the capabilities of a full lifecycle management of detection, prevention, and investigation of potentially fraudulent activities within any industry and nearly all types of data.

Hardware Server Systems Expert
Network Operating Systems Expert
Network Protocols Expert
System Analysis Expert
Project Management Skilled
Backup and Restore Operations Skilled
Business Continuity Planning Skilled
Business Analysis Skilled

Education and Certifications

Master of Business Administration Degree with a Major on Information Technology

University of Phoenix – Guaynabo, Puerto Rico

Bachelor of Science Degree with a major in Computer Systems Install and Repair

Interamerican University of Puerto Rico- Bayamon

Counter Fraud Management

IBM i2 Summit and Technical Training – Washington, D.C, US

Counter Fraud Management

IBM Counter Fraud Management Solution Boot Camp – Tucson, Arizona, US

IBM Tivoli Storage Manager 5.4 Implementation and Administration

IBM Jack Morton Worldwide Training Center – Atlanta, Georgia, US

CompTIA A+ Certified Professional

Network+ Certified Professional

MCSA on Microsoft Windows Server 2003

IBM Tivoli Storage Manager System Administrator

Symantec Backup Exec 11d System Administrator

IBM Content Management System Administrator

Francisco Fernández
Application Manager

PROFILE

Professional Summary

Years of Experience +10 years
Education Level Bachelor Degree in Computer Science
Level Manager
Industry Acumen HIPAA, Public Safety, WEB, Visual Arts, Instructor

Professional Profile

Francisco has over ten years of experience in the information systems field. His years of experience provides Truenorth with a vast amount knowledge in the web development, programming, visual arts and technical instructor fields. As a software developer Francisco has worked in medical billing, with HIPAA law standards and regulations, he was also part of an Integrated Public Safety system development team. He has worked in web projects involving a convict search engine for the Puerto Rico Department of Corrections and Rehabilitation and multiples intranet projects using .NET technology; and created several corporate portfolios for printing and real-time animation as well. In addition, he has worked in federal projects as instructor for computer related classes for young people using Windows OS and Microsoft Office.

Francisco has worked in a vast amount of projects in the private, governmental and federal sectors, demonstrating he is an expert on his field contributing with the constant success of our company.

Summary of Key Project Experiences

Software developer as part of an Integrated Public Safety system development team. Performed a variety of advanced functions in imaging technology, forms processing, fingerprint recognition and others.

Designing and programming a medical billing program for doctors, hospitals and medical billing offices. The software is HIPAA compliant.

Part of a research team for 3D educational software for children using Microsoft DirectX technology

Successfully implemented a corporate intranet with multiples billing software in one easy-to-use interface for a banking institution.

Created flash animated corporate portfolios boosting the companies’ image.

Conducted computer related classes to young people using Windows OS and Microsoft Office as part of a federal project.

Skills

Software Developer Expert
Website Designer Expert
Flash Designer Expert
Visual Designer Expert
Photoshop/ Fireworks Expert
Hardware Expert Expert
LAN  Expert
Java Skilled
Instructor Skilled

Education and Certifications

Bachelor’s Degree in Computer Science,

University of Puerto Rico, San Juan, 2002

Pedro Martínez Robles
Project Manager

PROFILE

Professional Summary

Years of Experience 16 years of experience
Education Level BS in Mechanical Engineering
Level Manager
Industry Acumen Manufacturing, Quality Control, Finance, Public Safety, Construction, Banking

Professional Profile

Pedro has over sixteen years of experience in technology related projects, working with the analyst, management, and technical counseling and systems designs tasks. As a project manager Pedro managed the implementation of technical projects. Evaluate technology solutions and recommend strategies. Develop leadership roles and problem resolutions.

Summary of Key Project Experiences

As part of Puerto Rico Aqueducts and Sewers Authority consulting team Pedro has been responsible for the analysis and development of professional service contracting system, he also has been giving constant business performances statistics, process analysis and optimization to superbly support the Authority management team.

In the Department of Transportation, Pedro has managed a four years’ data and analysis back-log of Puerto Rico Fatal Traffic Incidents leading a team of ten resources in liaison with the Department of Transportation.

For the Office of the Commissioner of Insurance- Pedro audit the migration of data and voice services providers to reduce costs and the enhancement of the office web page.

In Banco Santander of Puerto Rico Pedro brings support on the project management of the migration of content management and printing services. The project consists of 17 phases related to the content management and printing of account statements, bank reports and special forms, each with the corresponding interfaces for internal and external clients and the printing and mailing of statements and forms for all the internal and external customers in Puerto Rico and overseas.

For the Department of Corrections of Puerto Rico, Pedro has responsible for the analysis, development and implementation of a system that keeps a thorough record and control of the flow of contractual activities, and a system that controls the process of purchasing, requisition and storage of assets and materials, of the Department and its dependencies.

As a project consultant for the Department of Corrections of Puerto Rico, Pedro also coordinate and manage a massive data base build-up with 25 data analyst, completing the institutional records of over 25,000 inmates in the Department of Corrections. The data gathered during this process created the best criminal data base in the island, used by the police, FBI and other Federal Security Agencies.

Roles and Responsibilities

As a Project Manager of Truenorth, Pedro is responsible for the analysis of the business processes and recommends changes that will streamline this processes, obtain clients approval of this recommendations. He creates and document according to the information gathered which will be the guide line to develop the solution required by the client.

Skills

Project Management Expert
Software Design Expert
Technical Counseling Expert
Systems Analysis Expert
Leadership Expert
Presentation and Communication Skills Expert

Education and Certifications

Polytechnic University of Puerto Rico

BS in Mechanical Engineering

Project Management Body of Knowledge Seminars

Hubbard Management Technology – Staff Status II

Justice Information Exchange Model – Certification

Noemi Pérez Vázquez
Supply Chain Manager

PROFILE

Professional Summary

Years of Experience +10 years
Education Level Bachelor’s Degree in Pre-Law, History
Level Management
Industry Acumen Private and Government

Professional Profile

Mrs. Pérez is an experienced professional with over 10 years of experience in areas associated to Business Development, Inventory Management and Purchasing. Success in developing and implementing departmental strategies, improving operational efficiencies and controlling costs.

Summary of Key Experiences

Strategic sales professional with a track record of accelerating sales, building strong client and business relationships, creating focused marketing programs that meet clients’ objectives and deliver results – frequently exceeding projections and generating additional sales opportunities.

Over ten years of diverse experience successfully interacting with management, technicians, sales representatives, and customers to effectively solve problems. Possess strong communication skills leading to excellent rapport with customers and in retaining their confidence along with their business.

Excelled as individual producer or team member in the achievement of sales objectives, account development and product promotions.

Highly focused and self-motivated individual with strong organizational skills, ability to prioritize, delegate, and motivate. Excellent record of dependability and reliability.

Experience includes sales reporting, pricing, scheduling, budgeting, purchasing, distribution, inventory management, personnel supervision and relations, and related aspects of business operations.

Skills

Cost Accounting Skills Expert
Project Management Expert
Troubleshooting, Problem Solving Expert
System Thinking Expert
Inspiring Influential Leadership Expert

Education and Certifications

B.A. Pre- Law- Magna Cum LaudeUniversity of Puerto Rico

IBM – Business Process Manager Application Developer

IBM- Sales Specialist Power Systems

Juan Carlos Chipi, PE, MBA
Senior Manager

PROFILE

Professional Summary

Years of Experience 21 years
Education Level Bachelor of Science in Computer Engineering, Master of Business Administration in Information Systems Management
Level Senior Manager
Certification Professional Engineer (PE)

Professional Profile

Mr. Chipi has worked for 21 years as a consultant, instructor, project manager, and program manager for private companies and public government agencies in Puerto Rico and the United States.

Summary of Key Project Experiences

He started his professional career, while still in college, working as a Software Engineer for the National Aeronautics and Space Administration (NASA) of the United States, at Kennedy Space Center in Florida, where he designed and developed the computer programs that control the electrical and instrumentation systems of the Space Shuttle.

After finishing college and moving back to Puerto Rico, he started working for Integration Technologies Corporation, where he moved up the company ranks in positions that included Consultant, Senior Consultant, Principal Consultant, and Business Line Manager. In his tenure at Integration Technologies Corporation, he managed, designed, and developed Information Systems solutions that included the internet infrastructure implementation for prstar.net, now pr.gov, the Government of Puerto Rico internet portal; First Bank Internet banking implementation; Sistema Universitario Ana G. Méndez (SUAGM) collaborative internet portal; and security infrastructure implementations for Bacardi, Cingular, Puerto Rico Telephone Company (PRTC), TLD, Triple-S, and Universal Insurance.

He moved on to become a partner in Dadivan Corporation, where he occupied the position of Director of Information Technology Services and oversaw all company projects, including the implementation of distance learning systems for Universidad del Turabo, Universidad Interamericana de Puerto Rico, and Universidad del Sagrado Corazón and the development of a new Microsoft Certified Technical Education Center (CTEC) for Dreyfous & Associates. In his tenure at Dadivan Corporation, he grew the company from 3 to 8 employees and tripled its client base and revenue.

After having served for 2 years on the Board of Directors of the College of Engineers and Land Surveyors of Puerto Rico (CIAPR), as President of the Institute of Computer Engineers (IICOM), he continued his career as Director of Operations of the College of Engineers and Land Surveyors of Puerto Rico (CIAPR), the organization that represents close to 12,000 active engineers in Puerto Rico. In this position, he supervised a team of 20 employees and oversaw the daily operations of the organization, including the Information Systems, Member Services, Facilities, Security, and Maintenance departments. In his tenure at the College of Engineers and Land Surveyors of Puerto Rico (CIAPR), he was in charge of implementing and managing the Technology Improvements Program, which was comprised of 10 projects and an annual budget of $500,000, to be implemented in 5 years.

His latest career opportunity has been as Business Line Manager of Truenorth Corporation. In this position, he has managed the implementation of Information Systems solutions that include the Kronos Workforce Management system for the Department of Education; Doral IT Policies & Procedures development and Credit Decision Engine Requirements Gathering; Department of Health Information Systems Audit and Security Assessment; MCS Information Systems Audit; Indulac Information Systems Audit, IT Policies & Procedures development, and Business Continuity Plan development; Puerto Rico Aqueducts and Sewers Authority (AAA) Technology Improvements Program Management; and Puerto Rico Medicaid Program Technology Program Management.

Mr. Chipi responsibilities as Business Line Manager of Truenorth Corporation include the structuring and management of projects from pre-sales to completion, including formulating the value proposition, writing the proposal, negotiating the contract, assembling the project team, managing the project, and overseeing the budget and the quality of the deliverables. In addition, as Puerto Rico Aqueducts and Sewers Authority (AAA) Program Manager, he was in charge of the Technology Improvements Program, which was comprised of 50 projects and a budget of $35,000,000, to be implemented in 4 years. His responsibilities included managing the cost, time, and quality of the projects; maintaining the risks and issues logs; documenting and negotiating change requests; preparing and presenting the status of projects, on a monthly basis, to the CIO and the executive team; and managing a team of 35 Truenorth, client, and contractors’ employees.

Mr. Chipi is also currently the Vice President of the International Association of Microsoft Channel Partners – Puerto Rico Chapter (IAMCP-PR), after having served the previous 2 years as Secretary and Director of its Board of Directors.

Education and Certifications

Bachelor of Science in Computer Engineering, Florida Institute of Technology

Master of Business Administration in Information Systems Management,  University of the Sacred Heart

Professional Engineer (PE)

IBM Certified Associate Developer

IBM Certified System Administrator

Certified Lotus Specialist (CLS)

Certified Lotus Professional (CLP)

Principal Certified Lotus Professional (PCLP)

Certified Lotus Instructor (CLI)

Microsoft Certified Professional (MCP)

Microsoft Certified Trainer (MCT)

Microsoft Sales Specialist (MSS)

Check Point Certified Security Administrator (CCSA)

Check Point Certified Security Engineer (CCSE)

Citrix Certified Administrator (CCA)

Sharis Silva Morales
Software Project Manager

PROFILE

Professional Summary

Years of Experience 10 years
Education Level Bachelor in Computer Science
Level Analyst
Industry Acumen Government, Health and Private Companies

Professional Profile

Ms. Silva is a proactive and business-driven professional with strength in Business Analysis, SDLS, Software Testing, Quality Assurance, System/Process Improvement, Workflow Planning and Project Management for high-volume work environments.

Summary of Key Experiences

Ms. Silva was Project Manager for various web applications in the project TuCubierta.com, Private Medical Health Plan Exchanges for Large to Medium Business. Incorporate agile methodologies for our development team, communicate projects schedule, risks and status to stakeholders, create and provide application user manuals, perform all application testing and provide application training to stakeholders in the project TuCubierta.com, Private Medical Health Plan Exchanges for Large to Medium Business.

Developed all software requirements & specifications documentation and developed all project documentation (project planning, status reports, use cases, Test Cases, project acceptance, roll out plan and user training material).

Performed all system testing and reporting.

Effectively lead, mentor and coordinate project teams of up to 21 members.

Plan, direct and co-ordinate activities of multiple projects ranging in value from $12MM to 35MM in the areas of IT, Systems Integration and Business Process Management.

Develop project plans that identify key issues, approaches and performance metrics.

Responsible for the development of project management plan, requirements analysis and define resources requirements.

Provide technical and business expertise on the execution and completion of the project’s sponsors identified initiatives.

Lead procurement efforts in the acquisition of computers, laptops, printers, multipoint and interactive boards for 10 schools in the Department of Education.

Performed extensive analysis on EHP current EHR management application software to convert it to a web application.

Developed all requirements documentation and schedule according to their SDLC and EHP development standards.

Developed all requirements for a customized administrative tools system that included the following modules: Payments Management and Collections, valise handling – Receiving: Distribution and Correlation, Handling of valise for reviewing weakly payments and Storage.

Accountable to review, analyze, and evaluate complex business systems and user needs for the DCR agency and 2 dependent agencies (OSAJ, AIJ) and 30 correctional institutions island wide.

Formulate system to parallel all of the agency’s strategies including the divisions of Social Work, Healthcare, Inmate Complaints and Discipline, Population Control and Inmate Transportation.

Oversee aspects of the projects including planning, resources, executing, risk management, and controlling the projects activities to meet established milestones.

Provide support to the software development lifecycle through requirements gathering/ documentation, software testing, technical writing, and support other tasks ranging from developing training documentation to assisting in training activities.

Lead deployments and QA efforts within production support, new applications, and enhancements for the InnovaMD Provider Portal and Mobile App.

Lead production support efforts for the InnovaMD Provider Portal and Mobile App, worked with IT department and outsource software vendors to resolve issues.

Analyze and diagram all the HFA processes for the Social Housing Subsidy under Law 124 of the Direct Investment and Promotion Department of the Puerto Rico Housing Authority (HFA). Developed a Feasibility Study and gathered and documented requirements for a Subsidy Management System.

Defined and developed the Project Plan, Project Schedule and Business Architecture documents for the project initiative. Analysis and development of a Business Architecture document to demonstrate and validate the initiative of establishing a Universal Data Base (UDB) where all government agencies could share, access, identify and validate information on probable fraud in the acquisition of each individual agency services.

Analyzed and identified fraud tendencies and patterns of each government agency to develop a cohesive outlook on the vision and outcome of the project.

Defined and developed an IT Project Management Office for a public service corporation. Provided support in the development of an IT Strategic Plan to improve the IT organization services, assuring the adequate utilization of IT assets and recommended new technologies to support the business needs of the public services corporation.

Skills

Microsoft Operating Systems
Custom Software Development
Business/Technical Requirements
System Core Implementations
Requirements Analysis
Project Scheduling
Project Documentation
Testing/QA/Rollout/Support
Cross-Functional Supervision
Team Building/Mentoring
Team Building/Mentoring

Education and Certifications

Bachelor in Computer Science

Interamerican University of Puerto Rico

PMI-ACP 21hr Course

Tomás Díaz Dávila
Project Manager

PROFILE

Professional Summary

Years of Experience 17+ years
Education Level Bachelor of Business Administration in Construction Management
Master of Business Administration in Finance
Level Manager
Industry Acumen Technology Firms, Financial Firm, Government Systems

Professional Profile

Mr. Díaz has worked for over 17 years as a consultant, project manager, and instructor for financial firms, private companies and public government agencies in Puerto Rico. He’s a strategic leader with the proven ability to sharpen organization's business objectives.

Summary of Key Experiences

Mr. Díaz was recruited by Truenorth the top executives within the Puerto Rico Aqueduct and Sewer Authority.

He developed initiatives to improve the organizational structure and processes for the approximately 5,000 employees’ public corporation.

Conceptualized their business strategies and forecasted their economic impact in a 10-year strategic plan.

Designed KPI’s and analytical tools for Human Resource, Customer Service, Fleet Management, Purchase and Logistic, and Corporate Security Departments.

Enhanced, standardized and trained employees on: Data Collection Process, Recruiting Process, and Fleet Management Process.

Mr. Díaz, as a Project Consultant, develop and effectively manage program timelines to ensure timely completion of program deliverables. Also he monitor program activities to ensure quality and accuracy of work outcomes and commitments.

Create various analyzing tools as: AMPS, Tracking Tools, STR, Customer Planning Performance, Daily Sales Report, and others.

Deliver quality of services, productivity; ensure compliance and service targets in line with the commercial/ operational strategies and designs.

Create a culture which focuses on quality of services, continuous performance improvement and team working within the process execution team.

Designed and implemented a training plan for continuous improvement tools and project management tools.

Skills

Commercial Planning Process Expert
Business Analysis Expert
Quality Management Expert
Training Management Expert
Customer Service Expert

Education and Certifications

Bachelor of Business Administration in Construction Management, Polytechnic University of Puerto Rico

Master of Business Administration in Finance, Interamerican University of Puerto Rico

Sigma Services Solutions, PSC  Black Belt Lean Six Sigma Certification, 2014

Javier López Pérez
Senior IT Consultant II

PROFILE

Professional Summary

Years of Experience 14 years
Education Level Associate’s Degree in Information Technology
Level System Administrator/Technical Support
Certifications VCP 5, MCSA, MCITP, MCTS, MCP, CompTIA A+
Industry Acumen Government, Telecommunications, Education

Professional Profile

Mr. López is an experienced support specialist with concentration in PC, Server, Virtualization, SAN and Network troubleshooting. Mr. López has over 13 years’ experience providing technical support to users via telephone or on site. He has over 4 years’ experience administering and troubleshooting Virtual environments (VCenter 4.1, 5.0, 5.1 and 5.5) and troubleshooting IBM SAN Storage Systems. He has over 4 years’ experience working with IBM Tivoli Storage Manager’s backup software. He has strong technical knowledge in Microsoft Windows Server 2000-2003-2008-2012, and Exchange environments. He has a strong background on PC hardware, software, network installation and Internet connection troubleshooting (Dial-up, ISDN, and DSL). He has experience managing networks users through Microsoft Active Directory. He also has experience in network wiring. He has experience supervising Call Center and IT Personnel.

Summary of Key Experiences

López has worked the last 7 years in the Department Of Education’s Datacenter as an IT Specialist and Senior IT Specialist where he is currently the lead technical resource and has fulfilled the following tasks: He has worked in administering the Departments Virtual environment of over 100 servers, including installation, maintaining, troubleshooting and support. He has worked in administering and maintaining IBM SAN Storage Systems (DS4700 and DS4800). He has worked in maintaining and supporting the Department’s Backup strategy utilizing IBM Tivoli Storage Manager. He has worked with installation and configuration of IBM Blade Center H equipment along with IBM HS20, HS21 and HS22 Blade Servers. He has worked with IBM System X Servers. He has experience with installation and configuration of Tivoli Endpoint Manager and the deployment of the solutions’ clients.

López has been in charge of the upgrade process to vCenter 5.5 and VM Hosts to ESXi 5.5 at the Department of Education.

López has worked in several migration processes of Active Directory Servers from Windows 2003 Server to Windows 2008 Servers at the Department Of Education.

López has worked in the troubleshooting and administrating Windows Active Directory infrastructure services of DNS, DHCP and Replication at the Department Of Education.

López has worked in the troubleshooting and administrating Microsoft Exchange implementation at the Department of Education.

López was in charge for 4 years of all IT related situations at the Office of Federal Affairs. (Department of Education). This included being the first line IT consultant to the Office of Federal Affairs Director.

López provided support on the Content Management implementation project (IBM Filenet 3.5) inside the Department of Education’s Office of Federal Affairs.

López has provided IT support in several off-site trainings given to Department Of Education personnel, teachers and school directors.

López visited several Department of Education schools throughout the island to inspect proper installation and operation of Time Clocks.

López worked in user support and network maintenance of the Department of Correction of Puerto Rico.

López worked for 5 ½ years in Telefónica Empresas in various capacities including Internet Technician and Customer Service Department Supervisor. Received the Excellence in the workplace award in 2006.

Skills

PC Troubleshooting skills Expert
Windows Desktop Operating Systems Expert
Microsoft Office Applications Expert
Virtualized Environments (VMware) Skilled
Tivoli Endpoint Manager Skilled
Data Backup (IBM TSM) Skilled
IBM SAN Systems Skilled
Network Troubleshooting skills Skilled
Network wiring Skilled
Windows Server Operating Systems Skilled
Microsoft Exchange Skilled

Education and Certifications

Formal Education

Associate’s Degree in Information technology, National College, June 2006.

Currently enrolled in the University of Puerto Rico (Bayamón Campus), earning credits towards a degree in Computer Science.

Several trainings on Microsoft Technologies such as Windows Operation Systems and applications.

Certifications

In the process of acquiring a MCP Certification.

Computer Repair and Maintenance Certification (June 1999)

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Seniority Team

COMPOSED OF EMPLOYEES WITH TEN OR MORE YEARS IN TRUENORTH


Albin Santos
IT Specialist
Truenorth gave me my first job experience an IT Specialist, shortly after my graduation. It is a privilege to be part an extraordinary company for the past 10 years where I have a achieved personal and professional development. I am confident to know that this company is solid in the technology industry, is clear in it’s north and works hard each day to maintain itself as well known leader. I am proud of being part of the team of Truenorth.

Why Truenorth, for ten years!
Javier López Pérez
Senior IT Consultant II
Ok, let me get this out of the way, Truenorth is NOT a perfect company. I mean, they are asking me to do one of the things I hated the most in school; write an essay! Plus, writing about myself or about my feelings? I’ve never been into that. It’s a challenge for me. And that’s probably one of the main reason that I’ve been here for 10 years, it definitely has challenged me. But I digress. To answer the question why Truenorth, for ten years, I personally have to go back to the beginning, even before I had clocked my first hour at the company.
Thursday March 28, 2007. After almost a month of job interviews I thought I should take a short vacation and visit some family at Orlando, FL. I was leaving the next day (Friday), when I got a call from a HR Specialist from Truenorth. She told me I was being hired as an IT Specialist and to visit Truenorth HQ next day to sign my contract. I remember I was shocked, and the first words that come out of my mouth are “that’s great, I was about to get on a plane to Orlando tomorrow, but I don’t want to miss this opportunity, I will cancel my vacation!” She tells me to hold on and let her get back to me. So I hung up and immediately start asking myself WHY IN THE HELL did I mentioned my vacation to the HR Specialist? She won’t call me back, she’ll just contact the next candidate who will accept the offer while a couple of days later I would be walking through Disneyland lamenting my decision to open my mouth. So about a half an hour later, I get a call back from HR. She says she spoke to the guy who interviewed me about my situation and he told her that I could report to work as soon as I got back from Orlando. I replied “Really? Are you sure?” And right there I knew, Truenorth was different, or at least at that moment I knew that my soon to be boss was different. And by the way, he really is.
So now that I got that off my chest, I can try to answer then why ten years? The truth is that Truenorth has been at the center of the part of my life when I’ve most grown, personally and professionally. I’ve made lifelong friends at this company, heck two of my groomsmen from my wedding are friends I’ve made here. But not everything is fun and games. Part of growing up professionally has been having to step up. I had watched as others before me had been given more responsibility when it was needed and deserved. I patiently waited and when the time came, I was honored and humbled when new opportunities and challenges where given to me. This is another reason for being here as long as I have.
What about confidence and trust? In all my years here, I’ve never felt like the people involved at Truenorth are not trustworthy. From my boss, to HR reps, I’ve always felt I could express myself if I had a personal or professional issue. It’s not like I normally do this, like I mentioned earlier, it’s not something I’m entirely comfortable doing, but when I’ve had to speak my mind, the doors has always been open. Now, like most relationships, communication can be better. Do I sometimes need a better connection between management and employees. But we are all working on that. Yeah. I did say Truenorth isn’t perfect, right?
But in my experience, the positives have always outweighed the negatives. I feel blessed to have found a workplace like this one. Especially now with this unstable and uncertain times. I know the current economic climate in Puerto Rico has affected the company, it has to, but these days, when so many companies are shutting down, accused of abandoning their employees, I woke up today and Truenorth is still standing, and growing.
So that’s it. That’s 10 years at Truenorth. So, where would I be 10 years from now? Still at Truenorth? Who knows? I have my goals and dreams, but I know that sometimes life can derail your path. So if in 10 years, Truenorth is still here and growing like I know we can, I hope I can be a part of it, and I will lead the next generation of IT experts. And looking back I‘m sure that I have contributed to the success of this great company we call ours.

Why Truenorth, for ten years!
Héctor Rosario
Senior IT Specialist
I began working at Truenorth 10 years ago as a technician providing technical support to the Department of Corrections. Currently I provide support to the Department of Education as a Senior IT Specialist.
Throughout these 10 years, I have been blessed to work with a wonderful team at Truenorth. Truenorth has been an essential part of my professional growth. This company has given me and every other team member all the tools we needed to grow and develop, both as employees and as members of our communities. I have witnessed Truenorth’s growth and improvement in every aspect of its operations. I remember when the Thanksgiving celebration was only attended by 30 people; now it gathers more than 100. I have also seen how our management team has worked tirelessly to ensure that every employee can continue on the job, that we all enjoy a positive work environment. Additionally, I have seen how our clients have grown to trust our services and products. Finally, I have witnessed how our leaders have continued to diversify our offerings to ensure that the company remains relevant and successful. We have all been part of this success. It hasn’t always been easy. Many times, we have worked long and hard to achieve our collective goals. Yet, it is evident that our work is never taken for granted nor ignored.
These 10 years have turned many of my colleagues into family. We have grown together and we have supported each other through celebrations and difficult times. This is what makes Truenorth a truly unique workplace.
For these and many other reasons, I am loyal and eternally grateful to Truenorth’s leadership and to all my colleagues and I hope to continue being part of the Truenorth family for years to come.

Why Truenorth, for ten years!
Francisco Fernández
Application Manager
I joined the family of Truenorth in 2004. “Just another development shop for consultancy services” I said. More than 10 years later I’m still here rockin’ the house! It started with only a couple of people, a good dollar amount “guiso” and a “we can do this” attitude. Truenorth has growth bigger than I could have expected. There’s that sense of history and a constant reminder of how amazing it is to play a role in something great. Being part of a company’s milestones and history is something that feels amazing.
I dislike the idea that the only way to “get ahead” is to hop jobs. Truenorth has given me the opportunity to improve myself with day to day challenges (you are never bored here with the day to day), showing a much stronger character to persevere, finding solutions to problems and taking an active role in turning situations around. I’ve risen in seniority over the years establishing a stronger role having the chance to lead others and mentor newcomers.
But not everything is about money, progression or challenges. People is something you can’t replace and Truenorth has something special with the people that works there. When you have coworkers that you can do a sitcom with them you know you have something special. Not everything is peaches and cream, but there is no backstabbing feeling hunting you every day, no drama. Truenorth isn’t a toxic corporate environment, it feels like a family, and family stays together.

Why Truenorth, for ten years!
Víctor Padilla Pérez
Systems Analyst
In many people’s lives, their workplace becomes their second home or family. Finding the perfect job where you’ll always feel comfortable, where there are no problems and everything is “peachy-keen” would be practically impossible, if not utopian. But sometimes one has the chance to find that place that you know has the potential of turning into your ideal job. It then becomes that space where you can be creative, productive, inventive, the discoverer and designer of ideas, and where you accept challenges and support other colleagues who also crave an enjoyable work experience as desired by everyone.
Some time ago, I was contacted by Truenorth to see if I was interested in taking the exams required to work at the company. I decided to accept the job and move to the other side of the island to begin a new phase of my life. Ten years later I’m still part of the Truenorth's family. I have seen how we have grown and matured over the years. From being just a few employees where everyone knew each other to becoming a company with hundreds of employees where you often see a new face. From offering support to a handful of businesses to providing our consulting services to many agencies throughout Puerto Rico, the US, and Latin America, both private and governmental.
At Truenorth, I’ve been able to work for support several companies clients, within which I’ve had the opportunity to expand my knowledge in various programming technologies, architectures, databases and project management. I have learned about governmental and banking policies, among others, and have acquired tools that have helped me to improve and refine my skills as an analyst, the position I currently occupy at the company in Truenorth.
In the past ten years, I’ve seen fellow employees come and go. I’ve learned from the mistakes of some of them and tried to imitate the good qualities of others. I’ve seen Truenorth got through tough times as well as celebrate great triumphs with my colleagues. In the life of a company, similar to the life of a family, sometimes more functional than others, we find hard-working members, responsible ones, leaders; but we also have to deal with those who are a little bit rebellious and need to be supported and encouraged to give their best and contribute to the well-being of the firm.
This combination of people, behaviors, habits, ideas, tasks, challenges, skills, leaders and followers makes Truenorth an excellent workplace where I can perfect my role as an analyst and remain an asset at the company. Being a systems analyst, I may tend to overthink many things, but there’s one thing I wouldn’t overanalyze: “Why Truenorth, for ten years?” I think the right question would be: “Truenorth for ten years, why not?”

Why Truenorth, for ten years!
Danny Reyes
IT Specialist
I joined to Truenorth Corporation ten years ago, after several months of searching and nearly about to lose hope in a difficult job market. I started my career as data entry with temporary contract and within months was group leader. Not long after, Truenorth gave me the opportunity of a permanent position with more responsibility as IT Specialist. I have worked for several major clients of the company and acquired many professional experiences that are very valuable for me today.
One of the saddest episodes in my life was the illness and eventual death of my mother. From the beginning, Truenorth gave me alternatives to take care of her and the necessary time to deal without having to leave my job. In my moments of deepest pain, I never felt alone, because my co-workers and supervisors extended to me their shoulders and support. In these ten years, I have had many difficult personal situations and if there is something that I can always count has been the repeated and strong support of my company.
Truenorth Corporation is for me more than my job, is my second family.

Why Truenorth, for ten years!
Jonathan Díaz
Project Manager
Truenorth has been a blessing for me and my professional development. I have really enjoyed my time here and grown professionally. I have been chosen for tough projects and I have successfully completed them. What I mean with this is that our superiors delegate important tasks to us, and then support us and coach us, and that creates a healthy environment of trust and growth. These actions promote and build our confidence, and is one of the reasons why I love this company so much, it makes me feel I can do more.
I believe that in the past 10 years, I have developed and inherited from my mentors the skills required to integrate today’s challenging business operations needs with complex technical solutions.
My objective as a consultant is that we provide a bridge between people and technology. Be it as creating a user interface or reengineering a process; there is a connection and value that we make possible. It can be considered as something simple, but there is a synergy to what we do. Together we create something bigger than what we set out do to.
Why Truenorth? Because in this company I learned that you have to respect and admire the people that collaborate with you day after day; these people are part of you, like your family.
In these ten years, I have learned that there is a lot of working the road to success, it is like climbing a mountain or running a marathon, it is difficult and you will be exhausted, but at the end in the finish line, you know that in completing the race is an overwhelming feeling of confidence and achievement that will be with you forever.
In Truenorth I have learned how to be in a formal or informal meeting or chat with a partner talking about a very complex computer science project, then jump to a personal subject and received a good advice, and then go back to the business talk.
I learned how to eat, drink and celebrate a new client and how to eat, drink and celebrate when you lose one.
Why Truenorth? I think that this company has given to me the tools as a consultant to stay focus on what the people really need. That sometimes you win and sometimes you lose, but there is always a purpose and something to learn. That there is a lot of sacrifice in the road to success, but you have to stay focused in the goals. Truenorth helps me succeed.

Why Truenorth, for ten years!
Juan Carlos Chipi, PE, MBA
Senior Manager
Since joining Truenorth in 2006, I have had many opportunities to develop my skills and industry knowledge. Truenorth has enabled me to advance my career with a diverse range of exciting and challenging projects. At Truenorth, there are no limitations for growth. No day is ever the same and this diversity is what makes working at Truenorth enjoyable. Truenorth has always been people-focused and this remains strong throughout the company’s growth and development.
What makes Truenorth stand out is that every single employee has a stake in the company’s success. Truenorth is team-driven and operates in a way that puts collective goals ahead of individual glory. In my 10 years at Truenorth, Truenorth has grown very quickly and continues to succeed because it is a nimble organization that can rise to any challenge it faces. Everyone at Truenorth is smart, energetic, and fun to work with. We love what we do and it shows in the strong relationships we have built with our customers.

Why Truenorth, for ten years!
Pedro Martínez Robles
Project Manager
Having worked ten years in Truenorth is not exactly a long time with a company, not even doing the same thing, not at all. The good thing about Truenorth company is the change, for good. The right thing to say is that for ten years, together with Truenorth I’ve had the opportunity to manage projects, analyze and improve processes, implement systems, perform statistical analysis and in general, contribute to the betterment of Puerto Rico working with our many important clients.
It helps that Truenorth’s resources are very well selected and that they contribute to create a sane and competent environment in Truenorth to serve our clients. The company has been growing practically every year and that gives you a sense of security, and knowing that you have been part of that growth in your own right is very rewarding.
I believe that professional and personal growth depends predominantly on yourself. But, when you are surrounded by competent, productive and honest people, it is much more easy to grow and help other to do so as well. Truenorth is that environment. I am proud to be part of the team.

Why Truenorth, for ten years!
Noemi Pérez Vázquez
Supply Chain Manager
Committing ten years to anything nowadays is an accomplishment in and of itself, but being in the same company for that time nowadays is a rarity. It is a common practice in the corporate American culture to change jobs every three to four years in order to stay competitive and grow professionally, as well as economically. I for one, believe that is a very intelligent and strategic move; a strategy that I had all the intention to follow when I was first hired in Truenorth on September 18, 2006.
Early in my career I got the distinct feeling that my previous plan of moving to another job was not going to happen any time in the near future. Truenorth, built an environment of trust, openness and jovialness that made long work hours and strict deadlines pass by effortless. Before I knew it, five years had passed and I started questioning if I should start looking for another opportunity and economic growth somewhere else. Every time I started to look for a new horizon something would happened that made me feel like I was part of something that was bigger than me, and I knew that I wanted to keep seeing where Truenorth would go; and boy did it go!
When I started in Truenorth we were not more than 15 people at most, we are now more than 400 and I can honestly say I could not be more proud. I have stayed in Truenorth for several reasons;
1. I feel like I am part of something special. 2. I feel Truenorth is part mine, since I have put so many hours, time and love helping it grow. 3. I will never find a supervisor better than William Roman, ANYWHERE. 4. Truenorth has been there for me and my family when I have needed them, and few can say that about the company they work for. 5. I love what I do and I feel appreciated as a person and employee.
After ten years, it is natural to ask if staying is the right decision. I could look for a new job and possibly grow economically with the experience that I have gained thought these ten years, maybe one day I will, but having a more money in the bank and not loving coming to work is a hard decision to make. Not to mention, that Truenorth is standing tall while many others companies in Puerto Rico are struggling, and I know that a great part of that is because of the amazing professionals that constitute Truenorth. In short, I stay with Truenorth because it has much more good than bad, and I love working here.

Why Truenorth, for ten years!
Laura Reyes Malpica
Human Resources Manager
Let me see how I put some sentences about Why Truenorth for more than 10 years? I love working at Truenorth because it is a place that allows you to be yourself and allows you to make a difference. Truenorth doesn't look like any place I've worked. It is a pleasure to work with the people of this company and make it pleasant to come to work. I have never worked for a company that feels like working with my family. We all work hard and are recognized for doing so.
From the very first moment, Truenorth offered me the chance to grow professionally and to strengthen skills I already had. I feel I am appreciated and allowed to take initiative to get things accomplished.
In few words, Why Truenorth for more than 10 years? Because I know I couldn't be in a better place.

Why Truenorth, for ten years!
Mariano Parlato Ayul
Project Manager
Because of Truenorth core values: both in times of prosperity and difficulties, I’ve always received the expected response from the company.
The “Open Door” Policy is in practice at every level, every time.
That said, it’s quite normal to celebrate 10 years working here.

Why Truenorth, for ten years!
Leisha Colon Rodriguez
Staff Accountant
Truenorth is family. I remember that first day when I came to take an exam and Danny Reyes and Francisco Fernandez received me at the reception, they treated me as if they had known me for a lifetime, even gave me chocolates... from that moment I wanted to work here. The work environment and the open door policy make it a company like no other. Truenorth has become part of me in these last 10 years, they have been in my happy and sad moments, and I have been able to count on the support of the managers at each stage. Truenorth is part of me and I want to be here to see what will happen in the next 10 years 💚

Why Truenorth, for ten years!
Tomás Pérez Valera
Principal Software
The most important of Truenorth in these last years is to have been able to share with a lot of smart people and full of new ideas. The creative and innovative environment established in Truenorth, is unique on today’s Puerto Rico.

Why Truenorth, for ten years!
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