Professional Summary

Professional Profile

Mr. Dany D. Villafuerte Fuentes has more than seventeen (17) years of experience assisting clients in the areas of utilities, insurance, healthcare, banking, government, distribution and manufacturing with expertise in Project Management, IT Auditing & Regulatory Compliance, Process Reengineering, and Management Consulting. Mr. Villafuerte has a Master’s Degree in Industrial Engineering from the University of Puerto Rico, Mayagüez Campus. He also holds a Bachelor’s Degree, in Industrial Engineering, from the University of Lima, Peru. Mr. Villafuerte is a Certified Information System Auditor (CISA). He is a member of the Information Systems Audit and Control Association (ISACA) and was during three years the Director of the Academic Relations and Private Corporate Liaison Committee of the Puerto Rico Chapter.

Summary of Key Project Experiences

Among his most significant experiences, the following can be mentioned:

Management of Revenue Assurance Program at PR Electric Power Authority (PREPA). In charge of a multidisciplinary team of senior consultants in order to define and implement a revenue program focused on re-engineering revenue (energy theft, uncollectable accounts, fraud, incorrect meter setup, early detection of errors in billing system, among others).

Management of Technology Transformation at PRDOH / Medicaid Program. In charge of eight (8) business process and technical consultants to design, implement and support multiple initiatives focused on Technology Transformation of PR Department of Health/Medicaid Program. Project management of the Medicaid Eligibility System (MEDITI) implementation, design and implementation of tools to support quality control, fraud detection and measure performance indicators (executive dashboard).

Management of Transactional Portal and Production Support at PR Housing Financial Authority. In charge of six (6) business analysts and developers to define, develop, implement and support a transactional portal. Portal is supporting critical governmental initiatives with financial institutions to promote the real estate industry.

Proposed and closed an Integrated Public Safety system for the Municipality of Mayaguez as an IBM partner.  Responsible for creating the vendor selection mix and winning proposal strategy for IBM and Truenorth.

Management of Revenue Assurance Program at PR Aqueduct and Sewer Authority (PRASA). Program definition (goals and objective, organizational structure, program plan, resources and tools) in order to improve collection processes and identify new revenue opportunities.

Implementation of SAP IS-U at Puerto Rico Aqueduct and Sewer Authority. Project Management for implementation of SAP IS-U (Industry Standard for Utilities) modules to support all commercial activities. Planning, monitoring and coordination with multiple contractors in order to integrate internal and external systems. Supporting during definition of functional and technical requirements, construction, testing and deployment phases.

Implementation of the Cashiering System at Puerto Rico Aqueduct and Sewer Authority. Project management and monitoring of implementation of the cashiering solution for the commercial offices. Planning, supervision of client’s staff, monitoring and supporting during definition of functional requirements, development, testing and deployment.

SAP System Implementation at major product distribution company. Project Management associated with Organizational Change Management and Training & Documentation efforts. Planning, monitoring, risk management, supervision of client’s staff and budgeting of all corresponding project activities.

Reengineering of the Property Registry of the Commonwealth of Puerto Rico. Development of a new operational model and implementation of new processes and information technologies in order to transform and modernize the Property Registry.

Design and System Simulation of Customer Service Center at the Commonwealth of Puerto Rico Treasury Department. Development of the conceptual design and system simulation of a central customer service at the Treasury Department in order to facilitate and optimize department’s services.

Computer Skills

• ERP system: SAP (R3 and IS-U), Oracle Customer Care & Billing, Oracle Financial 11i
• Office Applications: MS Project, MS Word, MS Excel, MS Power Point
• Engineering Applications: Storm, Power Pivot, BLP 88, Minitab, MQPro, Mathcad, MS Visio, ErgoWeb, AutoCad 14, ACL
• Simulation Language: Slam, Arena v.8.0
• Programming Languages: Visual Fox Pro, Progress, Pascal,
• Relational Databases: Progress 7.0 v.8.0 v. (4GL) Rapid Systems Design

Education and Certifications

• ISACA International Conference & Digital Evidence Workshop, Mexico, June 2010
• Risk-Based Road Map to IT Infrastructure Controls, Boston, December 2009
• IT Governance, Risk and Compliance Conference, Orlando, October 2008
• Implementing IT Governance, ISACA, Monterrey, Mexico, October 2007
• Information Technology Audit Practices, ISACA, Baltimore, June 2005
• R/3 SAP courses of Material Management (MM), Finance and Controlling (FI/CO), Sales and Distribution (SD), San Juan, Puerto Rico, April-May 2005
• IT Project management, AMA, Washington DC, June 2003
• Agora System – CORPME, Madrid, Spain, November 2002
• Oracle Financial 11i, Caracas, Venezuela, October 2000
• System Manufacturing Division Award, Intel, P.R., July 1999
• Progress v. 8 System Design and Development, July 1994
• Master Degree in Industrial Engineering, University of Puerto Rico (AVG 4.0 points)
• Certified Information Systems Auditor, CISA, 2004
• Industrial Engineering Bachelor, University of Lima, Peru

Professional Summary

Professional Profile

Mr. Martínez is an experienced Project Manager with over 20 years of experience in areas associated to Project & Portfolio Management, IT Infrastructure, IS/IT Compliance, and software design and development. Success in developing and implementing departmental strategies, improving operational efficiencies and controlling costs.

Summary of Key Experiences

Mr. Martínez led projects for the implementation of maintenance management systems. Designed and developed software programs components in areas of Energy Management and Total Productive Maintenance.

Led the team of contractors responsible for maintaining and supporting the existing business applications (e.g., BPCS, Trimax, SoftwarePlus and API Time & Attendance) and ensured that the business was supported and secure while the SAP Implementation project was progressing.

Prepared and obtained approval of the strategy plan for the qualification of the IT network and associated infrastructure at all IPR sites (Canovanas, Carolina and Guayama).

Led the Qualification project and technical documentation of the system including the preparation of the complete project plan, request for proposal for the bidding process to identify the qualification contractor.

Performed the roles of IS Quality Manager to ensure that IPR Pharmaceuticals complies with all AstraZeneca guidelines and regulatory requirements related to computer systems.

Promoted a professional and customer service environment for all helpdesk and PC specialist support with the main focus on evaluating possible solutions against impact to customer service, establishing consistency of service and obtaining customer feedback and sign-off of the service provided.

Performed the roles of IS Quality Manager to ensure that IPR Pharmaceuticals complies with all AstraZeneca guidelines and regulatory requirements related to computer systems.

Performed the roles of IS Quality Manager to ensure that IPR Pharmaceuticals complies with all AstraZeneca guidelines and regulatory requirements related to computer systems.

In the last years Mr. Martínez managed specific medium to large size projects, where the most important was the local planning and implementation of IT Infrastructure and Customer Service outsourcing following the AZ worldwide strategy. Activities covered change management (including employee and end-user impact), due diligence, local service and resource transfer agreements, transition detail planning, knowledge transfer, transition implementation and monitoring. Global stakeholders and outsourcing transition managers (both from AZ and the contractor) recognized that the local implementation at IPR exceeded the expectations and was a total success in minimizing end-users impact.

Skills

Education and Certifications

BS, Industrial Engineering- University of Puerto Rico, Mayaguez

MBA, Decision & Information System, and Operations Management- Indiana University Bloomington

Licensed Professional Engineer

Professional Summary

Professional Profile

Mr. Morales Zavala is an experienced executive with core achievements in cash flow management, cost controls and reporting accuracy. With more than twenty (20) years of experience, Mr. Morales has worked in the payroll administration, corporate accounting, risk and budget analysis and auditing for different types of industries. His experience also includes extensive work in accounts payable, accounts receivable, collections and financial reporting.

Summary of Key Experiences

• Manager of full accounting cycle of Truenorth Corporation and AVAL Resources LLC and related entities.
• Implemented the accounting system of AVAL Resources LLC., a company created for recruiting purposes.
• Provide key financial operations support for Truenorth Corporation and AVAL Resources with a combined $30 million annual sales which includes among others:
  1. Ad hoc analysis for senior management on issues of project costing for all organization’s business lines.
  2. Quality and focused analytical reviews that support the financial reporting of the company.
  3. Financial statements, general ledger analysis and month-end financial procedures and reporting.
  4. Real-time cash reconciliation and analysis of disbursements.
• Ensuring that all accountings records comply with company and statutory requirements. Maintaining balance sheet sub-ledgers and performing any monthly reconciliations.
• Quarterly payroll tax filing to governmental agencies as well as making sure both, Truenorth and AVAL, has the government certifications in order to formalize contracts with any agency of the Commonwealth of Puerto Rico at any time.
• Dealing with any queries from the auditors to obtain a qualified opinion on Truenorth Corporation and AVAL Resources financial statements. Also involved in the preparation of the Corporate Tax Returns of both entities.
• On April 2015 obtained from PRIDCO a Grant which beneficiate our organization to gather tax benefits from all exported services provided to our clients (as defined on Act 20). Currently, working to obtain from PRIDCO the software development and sale of intangible property Grant (as defined on Act 73).
• Implementation of batch system which enables to transmit payroll direct deposit to over 250 resources from our accounting system to each employee checking/savings account through our financial institution.
• Provide on a quarterly basis all the necessary information to our financial institution in order to maintain and accomplish with the statutes our commercial line of credit agreement.
• Manage the insurance program of our organization covers the entire operation of Truenorth Corp, AVAL Resources and our internal and external clients with our Professional liability, General Liability, Employee Practice Liability policies.
• Act as auditor/estimator, assist in financial matters specifically in reporting, request for payments, cash flow disbursements to consultants and profit margin reports.
• Supervise a team of accounting professionals managing accounts payable, receivable, and payroll.

Skills

Education and Affiliations

Bachelor’s Degree in Business Administration (BBA) Accounting, University of Puerto Rico, San Juan, 1994, Cum Laude
Association for Financial Professionals of Puerto Rico
Tax Specialist of Treasury Department of Puerto Rico
Math Tutor (Elementary and Intermediate level)

Professional Summary

Professional Profile

Laura has over ten years in the field of Human Resources Management with proven track record in delivering a diverse range of functions that support management and staff in achieving organizational goals. Mrs. Reyes has experience in providing internal employee development, team effectiveness and leadership development consulting to all levels of organization.

Summary of Key Experiences

Guide the startup and management of a full spectrum of HR operations including 200+ employee recruitment process to help opening a new company project (AVAL).

Structure and implements programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Devises creative and cost-effective incentive and morale-boosting programs (including special events and an employee recognition program) that increase employee satisfaction and productivity.

Works closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures.

Reworks the new-hire orientation program to include HR information and company resources.

Answer benefit questions for managers and employees, as well as assist with problem solving. Act as a liaison between employees and insurance carriers to resolve problems and clarify benefits. Assist with annual benefit renewals, including enrollment procedures.

Applies fundamental business and human resource concepts to establish and maintain effective work relationships with managers, the corporation, and the community; and maintain professional competence, knowledge and skill necessary for the satisfactory performance of all assigned responsibilities. Handle information in a confidential manner.

Processes all salary changes due to merit increases, promotions, bonuses, and pay adjustments. And ensures that all necessary documents are received, information is entered into computer database, and forwarded to payroll.

Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.

Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.

Awarded: Growth Award (2009) and Commitment Award (2013)

Skills

Education and Affiliations

Interamerican University, Bayamón Campus– BBA in Human Resources Management. Cum Laude. 2004

How to create a Human Resources Department in any company Seminar- 2006

The Competent Supervisor Challenge Seminar- 2006

Employee Handbook Seminar- 2007

Labor Forum and Jurisprudence Seminars- 2007, 2010, 2013, 2015

Sexual Harassment, Discrimination and Domestic Violence in the workplace Seminar- 2013

Professional Summary

Professional Profile

Committed IT Senior Project Consultant with the managerial skills required to integrate today business operations needs with the latest technical solutions. Achieving this with strong communication skills that bridge the gap between technical and non-technical audiences.

Summary of Key Technical Experiences

Jonathan Díaz Cartagena has been involved in roles raging from simple implementations and installations of applications and operating systems up to complex system development, architecture, implementation, and testing.

Mr. Díaz Cartagena has been responsible for providing end-user support and day to day administration of computer network, software programs, installation, maintenance and upgrades of various application as an IT consultant in different government and private entities of Puerto Rico like RG Bank, Doral Bank, The Department of Treasure, The Department of Correction, The Administration of Medical Service, The General Association of Contractors, Human Capital of Puerto Rico, The Commission for Security in the Transit and Santander Bank.

Active member in the company development and implementation of the Enterprise Content Management (ECM), Printing and Mailing Outsourcing Services Business Line with a 5 year revenue of $10,000,000.

Served in this Business Line (BL) as a project and operation manager in charge of process on a monthly basis bank data of over 2,000,000 forms, letters, statements and images and more than 20,000 reports.

This volume processed and presented to the client in 1-3 hours, which dramatically improved the lead time of 5 working days of old systems.

Manage over 40TB of data and replicate it live at a parallel facility.

The project has been executed on time and on budget with excellent deliverables and documentation, which had lead the clients to renew our services every year for the past 5 years.

Currently working on the integration of the company current ECM clients into the IBM Business Process Manager (BPM) Cloud Base Solution, IBM Datacap and Counter Fraud Management (CFM) Business Line (BL). This BL is looking forward to integrate intelligence to the more of 10,000,000 of monthly basis transaction data that we use for the generation of a statement, letter or form and is resting in our repositories. Incorporating a highly solution that provided the capabilities of a full lifecycle management of detection, prevention, and investigation of potentially fraudulent activities within any industry and nearly all types of data.

Education and Certifications

Master of Business Administration Degree with a Major on Information Technology

University of Phoenix – Guaynabo, Puerto Rico

Bachelor of Science Degree with a major in Computer Systems Install and Repair

Interamerican University of Puerto Rico- Bayamon

Counter Fraud Management

IBM i2 Summit and Technical Training – Washington, D.C, US

Counter Fraud Management

IBM Counter Fraud Management Solution Boot Camp – Tucson, Arizona, US

IBM Tivoli Storage Manager 5.4 Implementation and Administration

IBM Jack Morton Worldwide Training Center – Atlanta, Georgia, US

CompTIA A+ Certified Professional

Network+ Certified Professional

MCSA on Microsoft Windows Server 2003

IBM Tivoli Storage Manager System Administrator

Symantec Backup Exec 11d System Administrator

IBM Content Management System Administrator

Professional Summary

Professional Profile

Francisco has over ten years of experience in the information systems field. His years of experience provides Truenorth with a vast amount knowledge in the web development, programming, visual arts and technical instructor fields. As a software developer Francisco has worked in medical billing, with HIPAA law standards and regulations, he was also part of an Integrated Public Safety system development team. He has worked in web projects involving a convict search engine for the Puerto Rico Department of Corrections and Rehabilitation and multiples intranet projects using .NET technology; and created several corporate portfolios for printing and real-time animation as well. In addition, he has worked in federal projects as instructor for computer related classes for young people using Windows OS and Microsoft Office.

Francisco has worked in a vast amount of projects in the private, governmental and federal sectors, demonstrating he is an expert on his field contributing with the constant success of our company.

Summary of Key Project Experiences

Software developer as part of an Integrated Public Safety system development team. Performed a variety of advanced functions in imaging technology, forms processing, fingerprint recognition and others.

Designing and programming a medical billing program for doctors, hospitals and medical billing offices. The software is HIPAA compliant.

Part of a research team for 3D educational software for children using Microsoft DirectX technology

Successfully implemented a corporate intranet with multiples billing software in one easy-to-use interface for a banking institution.

Created flash animated corporate portfolios boosting the companies’ image.

Conducted computer related classes to young people using Windows OS and Microsoft Office as part of a federal project.

Skills

 

Education and Certifications

Bachelor’s Degree in Computer Science,

University of Puerto Rico, San Juan, 2002

Professional Summary

Professional Profile

Pedro has over sixteen years of experience in technology related projects, working with the analyst, management, and technical counseling and systems designs tasks. As a project manager Pedro managed the implementation of technical projects. Evaluate technology solutions and recommend strategies. Develop leadership roles and problem resolutions.

Summary of Key Project Experiences

As part of Puerto Rico Aqueducts and Sewers Authority consulting team Pedro has been responsible for the analysis and development of professional service contracting system, he also has been giving constant business performances statistics, process analysis and optimization to superbly support the Authority management team.

In the Department of Transportation, Pedro has managed a four years’ data and analysis back-log of Puerto Rico Fatal Traffic Incidents leading a team of ten resources in liaison with the Department of Transportation.

For the Office of the Commissioner of Insurance- Pedro audit the migration of data and voice services providers to reduce costs and the enhancement of the office web page.

In Banco Santander of Puerto Rico Pedro brings support on the project management of the migration of content management and printing services. The project consists of 17 phases related to the content management and printing of account statements, bank reports and special forms, each with the corresponding interfaces for internal and external clients and the printing and mailing of statements and forms for all the internal and external customers in Puerto Rico and overseas.

For the Department of Corrections of Puerto Rico, Pedro has responsible for the analysis, development and implementation of a system that keeps a thorough record and control of the flow of contractual activities, and a system that controls the process of purchasing, requisition and storage of assets and materials, of the Department and its dependencies.

As a project consultant for the Department of Corrections of Puerto Rico, Pedro also coordinate and manage a massive data base build-up with 25 data analyst, completing the institutional records of over 25,000 inmates in the Department of Corrections. The data gathered during this process created the best criminal data base in the island, used by the police, FBI and other Federal Security Agencies.

Roles and Responsibilities

As a Project Manager of Truenorth, Pedro is responsible for the analysis of the business processes and recommends changes that will streamline this processes, obtain clients approval of this recommendations. He creates and document according to the information gathered which will be the guide line to develop the solution required by the client.

Skills

Education and Certifications

Polytechnic University of Puerto Rico

BS in Mechanical Engineering

Project Management Body of Knowledge Seminars

Hubbard Management Technology – Staff Status II

Justice Information Exchange Model – Certification

Professional Summary

Professional Profile

Mrs. Pérez is an experienced professional with over 10 years of experience in areas associated to Business Development, Inventory Management and Purchasing. Success in developing and implementing departmental strategies, improving operational efficiencies and controlling costs.

Summary of Key Experiences

Strategic sales professional with a track record of accelerating sales, building strong client and business relationships, creating focused marketing programs that meet clients’ objectives and deliver results – frequently exceeding projections and generating additional sales opportunities.

Over ten years of diverse experience successfully interacting with management, technicians, sales representatives, and customers to effectively solve problems. Possess strong communication skills leading to excellent rapport with customers and in retaining their confidence along with their business.

Excelled as individual producer or team member in the achievement of sales objectives, account development and product promotions.

Highly focused and self-motivated individual with strong organizational skills, ability to prioritize, delegate, and motivate. Excellent record of dependability and reliability.

Experience includes sales reporting, pricing, scheduling, budgeting, purchasing, distribution, inventory management, personnel supervision and relations, and related aspects of business operations.

Skills

 

Education and Certifications

B.A. Pre- Law- Magna Cum Laude– University of Puerto Rico

IBM – Business Process Manager Application Developer

IBM- Sales Specialist Power Systems

Professional Summary

Professional Profile

Mr. Chipi has worked for 21 years as a consultant, instructor, project manager, and program manager for private companies and public government agencies in Puerto Rico and the United States.

Summary of Key Project Experiences

He started his professional career, while still in college, working as a Software Engineer for the National Aeronautics and Space Administration (NASA) of the United States, at Kennedy Space Center in Florida, where he designed and developed the computer programs that control the electrical and instrumentation systems of the Space Shuttle.

After finishing college and moving back to Puerto Rico, he started working for Integration Technologies Corporation, where he moved up the company ranks in positions that included Consultant, Senior Consultant, Principal Consultant, and Business Line Manager. In his tenure at Integration Technologies Corporation, he managed, designed, and developed Information Systems solutions that included the internet infrastructure implementation for prstar.net, now pr.gov, the Government of Puerto Rico internet portal; First Bank Internet banking implementation; Sistema Universitario Ana G. Méndez (SUAGM) collaborative internet portal; and security infrastructure implementations for Bacardi, Cingular, Puerto Rico Telephone Company (PRTC), TLD, Triple-S, and Universal Insurance.

He moved on to become a partner in Dadivan Corporation, where he occupied the position of Director of Information Technology Services and oversaw all company projects, including the implementation of distance learning systems for Universidad del Turabo, Universidad Interamericana de Puerto Rico, and Universidad del Sagrado Corazón and the development of a new Microsoft Certified Technical Education Center (CTEC) for Dreyfous & Associates. In his tenure at Dadivan Corporation, he grew the company from 3 to 8 employees and tripled its client base and revenue.

After having served for 2 years on the Board of Directors of the College of Engineers and Land Surveyors of Puerto Rico (CIAPR), as President of the Institute of Computer Engineers (IICOM), he continued his career as Director of Operations of the College of Engineers and Land Surveyors of Puerto Rico (CIAPR), the organization that represents close to 12,000 active engineers in Puerto Rico. In this position, he supervised a team of 20 employees and oversaw the daily operations of the organization, including the Information Systems, Member Services, Facilities, Security, and Maintenance departments. In his tenure at the College of Engineers and Land Surveyors of Puerto Rico (CIAPR), he was in charge of implementing and managing the Technology Improvements Program, which was comprised of 10 projects and an annual budget of $500,000, to be implemented in 5 years.

His latest career opportunity has been as Business Line Manager of Truenorth Corporation. In this position, he has managed the implementation of Information Systems solutions that include the Kronos Workforce Management system for the Department of Education; Doral IT Policies & Procedures development and Credit Decision Engine Requirements Gathering; Department of Health Information Systems Audit and Security Assessment; MCS Information Systems Audit; Indulac Information Systems Audit, IT Policies & Procedures development, and Business Continuity Plan development; Puerto Rico Aqueducts and Sewers Authority (AAA) Technology Improvements Program Management; and Puerto Rico Medicaid Program Technology Program Management.

Mr. Chipi responsibilities as Business Line Manager of Truenorth Corporation include the structuring and management of projects from pre-sales to completion, including formulating the value proposition, writing the proposal, negotiating the contract, assembling the project team, managing the project, and overseeing the budget and the quality of the deliverables. In addition, as Puerto Rico Aqueducts and Sewers Authority (AAA) Program Manager, he was in charge of the Technology Improvements Program, which was comprised of 50 projects and a budget of $35,000,000, to be implemented in 4 years. His responsibilities included managing the cost, time, and quality of the projects; maintaining the risks and issues logs; documenting and negotiating change requests; preparing and presenting the status of projects, on a monthly basis, to the CIO and the executive team; and managing a team of 35 Truenorth, client, and contractors’ employees.

Mr. Chipi is also currently the Vice President of the International Association of Microsoft Channel Partners – Puerto Rico Chapter (IAMCP-PR), after having served the previous 2 years as Secretary and Director of its Board of Directors.

Education and Certifications

Bachelor of Science in Computer Engineering, Florida Institute of Technology

Master of Business Administration in Information Systems Management, University of the Sacred Heart

Professional Engineer (PE)

IBM Certified Associate Developer

IBM Certified System Administrator

Certified Lotus Specialist (CLS)

Certified Lotus Professional (CLP)

Principal Certified Lotus Professional (PCLP)

Certified Lotus Instructor (CLI)

Microsoft Certified Professional (MCP)

Microsoft Certified Trainer (MCT)

Microsoft Sales Specialist (MSS)

Check Point Certified Security Administrator (CCSA)

Check Point Certified Security Engineer (CCSE)

Citrix Certified Administrator (CCA)

Professional Summary

Professional Profile

Ms. Silva is a proactive and business-driven professional with strength in Business Analysis, SDLS, Software Testing, Quality Assurance, System/Process Improvement, Workflow Planning and Project Management for high-volume work environments.

Summary of Key Experiences

Ms. Silva was Project Manager for various web applications in the project TuCubierta.com, Private Medical Health Plan Exchanges for Large to Medium Business. Incorporate agile methodologies for our development team, communicate projects schedule, risks and status to stakeholders, create and provide application user manuals, perform all application testing and provide application training to stakeholders in the project TuCubierta.com, Private Medical Health Plan Exchanges for Large to Medium Business.

Developed all software requirements & specifications documentation and developed all project documentation (project planning, status reports, use cases, Test Cases, project acceptance, roll out plan and user training material).

Preformed all system testing and reporting.

Effectively lead, mentor and coordinate project teams of up to 21 members.

Plan, direct and coordinate activities of multiple projects ranging in value from $12MM to 35MM in the areas of IT, Systems Integration and Business Process Management.

Develop project plans that identify key issues, approaches and performance metrics.

Responsible for the development of project management plan, requirements analysis and define resources requirements.

Provide technical and business expertise on the execution and completion of the project’s sponsors identified initiatives.

Lead procurement efforts in the acquisition of computers, laptops, printers, multipoint and interactive boards for 10 schools in the Department of Education.

Performed extensive analysis on EHP current EHR management application software to convert it to a web application.

Developed all requirements documentation and schedule according to their SDLC and EHP development standards.

Developed all requirements for a customized administrative tools system that included the following modules: Payments Management and Collections, valise handling – Receiving: Distribution and Correlation, Handling of valise for reviewing weakly payments and Storage.

Accountable to review, analyze, and evaluate complex business systems and user needs for the DCR agency and 2 dependent agencies (OSAJ, AIJ) and 30 correctional institutions island wide.

Formulate system to parallel all of the agency’s strategies including the divisions of Social Work, Healthcare, Inmate Complaints and Discipline, Population Control and Inmate Transportation.

Oversee aspects of the projects including planning, resources, executing, risk management, and controlling the projects activities to meet established milestones.

Provide support to the software development lifecycle through requirements gathering/ documentation, software testing, technical writing, and support other tasks ranging from developing training documentation to assisting in training activities.

Lead deployments and QA efforts within production support, new applications, and enhancements for the InnovaMD Provider Portal and Mobile App.

Lead production support efforts for the InnovaMD Provider Portal and Mobile App, worked with IT department and outsource software vendors to resolve issues.

Analyze and diagram all the HFA processes for the Social Housing Subsidy under Law 124 of the Direct Investment and Promotion Department of the Puerto Rico Housing Authority (HFA). Developed a Feasibility Study and gathered and documented requirements for a Subsidy Management System.

Defined and developed the Project Plan, Project Schedule and Business Architecture documents for the project initiative. Analysis and development of a Business Architecture document to demonstrate and validate the initiative of establishing a Universal Data Base (UDB) where all government agencies could share, access, identify and validate information on probable fraud in the acquisition of each individual agency services.

Analyzed and identified fraud tendencies and patterns of each government agency to develop a cohesive outlook on the vision and outcome of the project.

Defined and developed an IT Project Management Office for a public service corporation. Provided support in the development of an IT Strategic Plan to improve the IT organization services, assuring the adequate utilization of IT assets and recommended new technologies to support the business needs of the public services corporation.

Skills

Education and Certifications

Bachelor in Computer Science

Interamerican University of Puerto Rico

PMI-ACP 21hr Course

Professional Summary

Professional Profile

Mr. Díaz has worked for over 17 years as a consultant, project manager, and instructor for financial firms, private companies and public government agencies in Puerto Rico. He’s a strategic leader with the proven ability to sharpen organization's business objectives.

Summary of Key Experiences

Mr. Díaz was recruited by Truenorth the top executives within the Puerto Rico Aqueduct and Sewer Authority.

He developed initiatives to improve the organizational structure and processes for the approximately 5,000 employees’ public corporation.

Conceptualized their business strategies and forecasted their economic impact in a 10-year strategic plan.

Designed KPI’s and analytical tools for Human Resource, Customer Service, Fleet Management, Purchase and Logistic, and Corporate Security Departments.

Enhanced, standardized and trained employees on: Data Collection Process, Recruiting Process, and Fleet Management Process.

Mr. Díaz, as a Project Consultant, develop and effectively manage program timelines to ensure timely completion of program deliverables. Also he monitor program activities to ensure quality and accuracy of work outcomes and commitments.

Create various analyzing tools as: AMPS, Tracking Tools, STR, Customer Planning Performance, Daily Sales Report, and others.

Deliver quality of services, productivity; ensure compliance and service targets in line with the commercial/ operational strategies and designs.

Create a culture which focuses on quality of services, continuous performance improvement and team working within the process execution team.

Designed and implemented a training plan for continuous improvement tools and project management tools.

Skills

Education and Certifications

Bachelor of Business Administration in Construction Management,Polytechnic University of Puerto Rico

Master of Business Administration in Finance,Interamerican University of Puerto Rico

Sigma Services Solutions, PSCBlack Belt Lean Six Sigma Certification, 2014

Professional Summary

Professional Profile

Mr. López is an experienced support specialist with concentration in PC, Server, Virtualization, SAN and Network troubleshooting. Mr. López has over 13 years’ experience providing technical support to users via telephone or on site. He has over 4 years’ experience administering and troubleshooting Virtual environments (VCenter 4.1, 5.0, 5.1 and 5.5) and troubleshooting IBM SAN Storage Systems. He has over 4 years’ experience working with IBM Tivoli Storage Manager’s backup software. He has strong technical knowledge in Microsoft Windows Server 2000-2003-2008-2012, and Exchange environments. He has a strong background on PC hardware, software, network installation and Internet connection troubleshooting (Dial-up, ISDN, and DSL). He has experience managing networks users through Microsoft Active Directory. He also has experience in network wiring. He has experience supervising Call Center and IT Personnel.

Summary of Key Experiences

López has worked the last 7 years in the Department Of Education’s Datacenter as an IT Specialist and Senior IT Specialist where he is currently the lead technical resource and has fulfilled the following tasks: He has worked in administering the Departments Virtual environment of over 100 servers, including installation, maintaining, troubleshooting and support. He has worked in administering and maintaining IBM SAN Storage Systems (DS4700 and DS4800). He has worked in maintaining and supporting the Department’s Backup strategy utilizing IBM Tivoli Storage Manager. He has worked with installation and configuration of IBM Blade Center H equipment along with IBM HS20, HS21 and HS22 Blade Servers. He has worked with IBM System X Servers. He has experience with installation and configuration of Tivoli Endpoint Manager and the deployment of the solutions’ clients.

López has been in charge of the upgrade process to vCenter 5.5 and VM Hosts to ESXi 5.5 at the Department of Education.

López has worked in several migration processes of Active Directory Servers from Windows 2003 Server to Windows 2008 Servers at the Department Of Education.

López has worked in the troubleshooting and administrating Windows Active Directory infrastructure services of DNS, DHCP and Replication at the Department Of Education.

López has worked in the troubleshooting and administrating Microsoft Exchange implementation at the Department of Education.

López was in charge for 4 years of all IT related situations at the Office of Federal Affairs. (Department of Education). This included being the first line IT consultant to the Office of Federal Affairs Director.

López provided support on the Content Management implementation project (IBM Filenet 3.5) inside the Department of Education’s Office of Federal Affairs.

López has provided IT support in several off-site trainings given to Department Of Education personnel, teachers and school directors.

López visited several Department of Education schools throughout the island to inspect proper installation and operation of Time Clocks.

López worked in user support and network maintenance of the Department of Correction of Puerto Rico.

López worked for 5 ½ years in Telefónica Empresas in various capacities including Internet Technician and Customer Service Department Supervisor. Received the Excellence in the workplace award in 2006.

Skills

 

Education and Certifications

Formal Education

Associate’s Degree in Information technology, National College, June 2006.

Currently enrolled in the University of Puerto Rico (Bayamón Campus), earning credits towards a degree in Computer Science.

Several trainings on Microsoft Technologies such as Windows Operation Systems and applications.

Certifications

In the process of acquiring a MCP Certification.

Computer Repair and Maintenance Certification (June 1999)