SRM provides clients with an in-depth customer service tool that helps manage services and support; documenting customer requests and interactions over time, making it easier to resolve complicated issues. SRM is built to integrate with email and other Project management tools like Microsoft Azure DevOps.
Service Request Manager® (SRM) is a web application that enables you to manage, support, process and respond customized service requests; ensuring faster response time to system restores and user service with automated assignments and notifications.
WHAT IS SRM?
More than a Ticket System
Assign, track, manage, and resolve tickets effortlessly.
Reports & Dashboard
Easily view ticket status and response time.
Integrates with email and Azure DevOps to maximize productivity.
Provide customer service remotely
Solve customer issues quickly and efficiently from wherever you are – all you need is an internet connection and a laptop or cellphone.
Easy to Customize
Easy to set up and customize to your company’s and clients needs.