Assign, track, manage and
Resolve

Service Request Manager® (SRM) is a web application that enables you to manage, support, process and respond customized service requests; ensuring faster response time to system restores and user service with automated assignments and notifications.​

WHAT IS SRM?

 

More than a Ticket System

Faster resolutions

Assign, track, manage, and resolve tickets effortlessly.

 

Reports & Dashboard

Easily view ticket status and response time.

 

Productivity

Integrates with email and Azure DevOps to maximize productivity.

Provide customer service remotely

Solve customer issues quickly and efficiently from wherever you are – all you need is an internet connection and a laptop or cellphone.

 

Easy to Customize

Easy to set up and customize to your company’s and clients needs.

CONTACT US

CONTACT US
Sharis Silva

Software Project Manager

HELP

CONTACT INFO

B7 calle Tabonuco STE 1603 Guaynabo, Puerto Rico 00968 Puerto Rico: 787 706 3033 Toll Free: 888 706 3033
Map
Avenida Rómulo Betancourt #1304 Edificio Bella Vista Center 2, Santo Domingo, República Dominicana, 10111 República Dominicana: 809 692 8896 Map
Email: jobs@truenorth.pr

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