Support in monitoring employee productivity
AUTOMATE AND CONTROL
YOUR SERVICE PROCESSES
TAKE A LOOK AT WHAT IS NXT
Next is more than a turn system. It was designed and developed considering the following objectives:
Keep track of the customer row
Improve the level of customer service
Keep Track
of Customers
The categories of attention to the public are completely configurable in the system. Thus, registration and
control of customers and their activities done at the office.
control of customers and their activities done at the office.
What you can find working with NXT
Discover the benefits
Service Request Control
As each of the services have a range of numbers, statistics can
be performed by each of the commercial agencies to easily
know which services are used most in each office.
be performed by each of the commercial agencies to easily
know which services are used most in each office.
Waiting Room Monitor
If the client decides to wait in the room, they can track their turn
through a monitor. In addition to the status of those attended,
you can place advertisements or agency’s educational or
corporate material.
through a monitor. In addition to the status of those attended,
you can place advertisements or agency’s educational or
corporate material.
Productivity Monitoring
The system monitors the productivity of the employees
according to the attention, service and waiting times per
customer. It also shows how long an employee has been without
attending any client.
according to the attention, service and waiting times per
customer. It also shows how long an employee has been without
attending any client.
Virtual Wait
The customer will have the option to monitor their turn over the
internet by accessing the portal designated for the agency. The
portal always adapts to mobiles for easy access. The agency
will also have the space available on this portal to be able to
publish informative material or announcements so that its
customers are aware of the information.
internet by accessing the portal designated for the agency. The
portal always adapts to mobiles for easy access. The agency
will also have the space available on this portal to be able to
publish informative material or announcements so that its
customers are aware of the information.
Back-End
Within the Back-End, the numbers can be assigned to the
different categories of the row. The system administrator will be
able to assign the categories, in addition to users and their work profiles.
different categories of the row. The system administrator will be
able to assign the categories, in addition to users and their work profiles.
Installation
Monitoring employee productivity (real time) from any PC with
the Supervisor’s role. Back-End to control all the distributed turns
and their functionalities. A portal within our website that your
costumers can verify the turns they have.
the Supervisor’s role. Back-End to control all the distributed turns
and their functionalities. A portal within our website that your
costumers can verify the turns they have.
HELP
- Step by step
- Knowledge base
- Applications Development