AUTOMATE AND CONTROL
YOUR SERVICE PROCESSES

TAKE A LOOK AT WHAT IS NXT

Next is more than a turn system. It was designed and developed considering the following objectives:

 
Keep track of customers
Improve the level of customer service

Keep Track
of Customers

The categories of attention to the public are completely configurable in the system. Thus, registration and control of customers and their activities is done at the office.

 

What can you find working with NXT

Discover the benefits

Service Request Control

As each of the services have a range of numbers, statistics can
be performed by each of the commercial agencies to easily
know which services are used most in each office.

Waiting Room Monitor

If the client decides to wait in the room, they can track their turn
through a monitor. In addition to the status of those attended,
you can place advertisements or agency’s educational or
corporate material.

Productivity Monitoring

The system monitors the productivity of the employees
according to the attention, service and waiting times per
customer. It also shows how long an employee has been without
attending any client.

Virtual Wait

The customer will have the option to monitor their turn over the
internet by accessing the portal designated for the agency. The
portal always adapts to mobiles for easy access. The agency
will also have the space available on this portal to be able to
publish informative material or announcements so that its
customers are aware of the information.

Back-End

Within the Back-End, the numbers can be assigned to the
different categories of the row. The system administrator will be
able to assign the categories, in addition to users and their work profiles.

Installation

Monitoring employee productivity (real time) from any PC with
the Supervisor’s role. Back-End to control all the distributed turns
and their functionalities. A portal within our website that your
costumers can verify the turns they have.

CONTACT US

Dany Villafuerte

Principal Consulting

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