Automate and control your customer service processes
TAKE A LOOK AT WHAT IS NXT
Next is more than a turn system. It was designed and developed considering the following objectives:
Keep track of the customer row
Improve the level of customer service
Support in monitoring employee productivity
Registration with a Host
Videos and Educational Campaigns
Satisfaction Survey Management
Text Message Management
Reports & Dashboard
Keep Track of Customers
The categories of attention to the public are completely configurable in the system. Thus, registration and control of customers and their activities
done at the office.
What you can find working with NXT
Discover the benefits
Service Request Control
As each of the services have a range of numbers, statistics can be performed by each of the commercial agencies to easily know which
services are used most in each office.
Waiting Room Monitor
If the client decides to wait in the room, they can track their turn through a monitor. In addition to the status of those
attended, you can place advertisements or agency’s educational or corporate material.
The system monitors the productivity of the employees according to the attention, service and waiting times per customer. It also
shows how long an employee has been without attending any client.
The customer will have the option to monitor their turn over the internet by accessing the portal designated for the agency. The
portal always adapts to mobiles for easy access. The agency will also have the space available on this portal to be able to publish
informative material or announcements so that its customers are aware of the information.
Within the Back-End, the numbers can be assigned to the different categories of the row. The system administrator will be able to assign
the categories, in addition to users and their work profiles.
Monitoring employee productivity (real time) from any PC with the Supervisor’s role. Back-End to control all the distributed turns and
their functionalities. A portal within our website that your costumers can verify the turns they have.