Javier López Pérez
|Years of Experience||14 years|
|Education Level||Associate’s Degree in Information Technology|
|Level||System Administrator/Technical Support|
|Certifications||VCP 5, MCSA, MCITP, MCTS, MCP, CompTIA A+|
|Industry Acumen||Government, Telecommunications, Education|
Mr. López is an experienced support specialist with concentration in PC, Server, Virtualization, SAN and Network troubleshooting. Mr. López has over 13 years’ experience providing technical support to users via telephone or on site. He has over 4 years’ experience administering and troubleshooting Virtual environments (VCenter 4.1, 5.0, 5.1 and 5.5) and troubleshooting IBM SAN Storage Systems. He has over 4 years’ experience working with IBM Tivoli Storage Manager’s backup software. He has strong technical knowledge in Microsoft Windows Server 2000-2003-2008-2012, and Exchange environments. He has a strong background on PC hardware, software, network installation and Internet connection troubleshooting (Dial-up, ISDN, and DSL). He has experience managing network users through Microsoft Active Directory. He also has experience in network wiring. He has experience supervising Call Center and IT Personnel.
Summary of Key Project Experiences
López has worked the last 7 years in the Department Of Education’s Datacenter as an IT Specialist and Senior IT Specialist where he’s currently the lead technical resource and has fulfilled the following tasks: He has worked in administering the Department’s Virtual environment of over 100 servers, including Installation, Maintaining, Troubleshooting and Support. He has worked in Administering and Maintaining IBM SAN Storage Systems (DS4700 and DS4800). He has worked in Maintaining and Supporting the Department’s Backup strategy utilizing IBM Tivoli Storage Manager. He has worked with installation and configuration of IBM Blade Center H equipment along with IBM HS20, HS21 and HS22 Blade Servers. He has worked with IBM System X Servers. He has experience with installation and configuration of Tivoli Endpoint Manager and the deployment of the solutions’ clients.
López has been in charge of the upgrade process to vCenter 5.5 and VM Hosts to ESXi 5.5 at the Department of Education.
López has worked in several migration processes of Active Directory Servers from Windows 2003 Server to Windows 2008 Servers at the Department Of Education.
López has worked in the troubleshooting and administrating Windows Active Directory infrastructure services of DNS, DHCP and Replication at the Department Of Education.
López has worked in the troubleshooting and administrating Microsoft Exchange implementation at the Department of Education.
López was in charge for 4 years of all IT related situations at the Office of Federal Affairs. (Department of Education). This included being the 1st line IT consultant to the Office of Federal Affairs Director.
López provided support on the Content Management implementation project (IBM Filenet 3.5) inside the Department of Education’s Office of Federal Affairs.
López has provided IT support in several off-site trainings given to Department Of Education personnel, teachers and school directors.
López visited several Department of Education schools throughout the island to inspect proper installation and operation of Time Clocks.
López worked in user support and network maintenance of the Department of Correction of Puerto Rico.
López worked for 5 ½ years in Telefónica Empresas in various capacities including Internet technician and Customer Service Department Supervisor. Received the Excellence in the workplace award in 2006.
|PC Troubleshooting skills||Expert|
|Windows Desktop Operating Systems||Expert|
|Microsoft Office Applications||Expert|
|Virtualized Environments (VMware)||Skilled|
|Tivoli Endpoint Manager||Skilled|
|Data Backup (IBM TSM)||Skilled|
|IBM SAN Systems||Skilled|
|Network Troubleshooting skills||Skilled|
|Windows Server Operating Systems||Skilled|
Education and Certifications
Associate’s Degree in Information technology, National College, June 2006.
Currently enrolled in the University of Puerto Rico (Bayamón Campus), earning credits towards a degree in Computer Science.
Several trainings on Microsoft Technologies such as Windows Operation Systems and applications.
In the process of acquiring a MCP Certification.
Computer Repair and Maintenance Certification (June 1999)