Un enfoque estratégico impulsado por el Customer Journey

We are a cloud based state-of-the-art Consumer Experience Point that leverages Technology and Teamwork to generate measurable performance improvement moving from a customer service experience to a Total Engagement Experience.

Cómo funciona


Nuestros servicios principales


The Customer Experience Operations: We pride ourselves on having satisfied a wide array of complex clients. More than a contact center, somos un centro inteligente. Our cloud based state-of-the-art, Customer Experience Operation leverages Technology and promotes Teamwork to generate measurable performance improvement as well as deliver a proactive, experiencia interactiva del consumidor.

Commitment to Customer Satisfaction: Our solution focuses on measuring First Contact Resolution (FCR) and quality of service directly from the customer through an automated interactive survey following their experience with the Consumer Engagement Team. By solving customer problems, the first time will translate to more productive and efficient customer service solutions.

Solución omnicanal: Pushes past the operational tactics of multichannel into a business model that weaves those channels together and shares data between them, enabling customers to conduct business with companies however they want, cuando quieran.

Análisis de datos & Perspectivas: Reporting is done with intentionality and for the right purpose. The objective is to transform data into actionable insights, en tiempo real. Measuring performance ensures that the business objectives are not followed blindly. Our analytics platforms provide user-defined time parameters that allow managers to recognize, pista, and predict trends toward increased efficiency and profitability over a variety of time periods.

Usted puede ser
seguro de que
Truenorth
entrega:

Customers Journey focus that drives brand experience.

Una solución omnicanal completa.

Beyong transaction to transformational advocacy.

Data that generate actionable insights.

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