A Strategic approach driven by the Customer Journey
We are a cloud based state-of-the-art Consumer Experience Point that leverages Technology and Teamwork to generate measurable performance improvement moving from a customer service experience to a Total Engagement Experience.
Our Core Services
The Customer Experience Operations: We pride ourselves on having satisfied a wide array of complex clients. More than a contact center, we are a Smart Center. Our cloud based state-of-the-art, Customer Experience Operation leverages Technology and promotes Teamwork to generate measurable performance improvement as well as deliver a proactive, interactive consumer experience.
Commitment to Customer Satisfaction: Our solution focuses on measuring First Contact Resolution (FCR) and quality of service directly from the customer through an automated interactive survey following their experience with the Consumer Engagement Team. By solving customer problems, the first time will translate to more productive and efficient customer service solutions.
Omni-Channel solution: Pushes past the operational tactics of multichannel into a business model that weaves those channels together and shares data between them, enabling customers to conduct business with companies however they want, whenever they want.
Análisis de datos & Insights: Reporting is done with intentionality and for the right purpose. The objective is to transform data into actionable insights, in real time. Measuring performance ensures that the business objectives are not followed blindly. Our analytics platforms provide user-defined time parameters that allow managers to recognize, track, and predict trends toward increased efficiency and profitability over a variety of time periods.
You can be
Customers Journey focus that drives brand experience.
A complete Omni-Channel solution.
Beyong transaction to transformational advocacy.
Data that generate actionable insights.